Operations Management 2e Student Resources

Organisation Design

What is good customer service?

Environmental Management and CSR at Nike

Introduction to Operations Management

Winning Customers and Competing Effectively

What are your order winners?

Winning Customers and Competing Effectively

Order Winners

Winning Customers and Competing Effectively

Virgin Galactic – developing space tourism from nothing

Winning Customers and Competing Effectively

T.M. Lewin: from 1 to 80 stores

Winning Customers and Competing Effectively

Industry Sectors

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

How many process types in a day?

Rolex: the art of watchmaking

Operations Processes and Life Cycles

Making the Model T Ford and the BMW Mini

Operations Processes and Life Cycles

Fishbone Analysis

Understanding the product life cycle

Why is your campus where it is?

Locating, Designing and Managing Facilities

Choosing the right premises

Evaluating the servicescape

Pop-ups

Locating, Designing and Managing Facilities

Understand your own supply chain

Insights and Issues in Supply Chain & Logistics

Supply Chain video library

Eddie Stobart Trucks and Trailers

Managing Supply Chain Relationships

What’s behind the bar?

Warehousing specialists – SSI-Schaeffer

Inventory management jargon

Toyota Material Handling - a Pull System

Managing Materials and Inventory Performance

Managing Capacity and Demand

How well is capacity managed around you?

Managing Capacity and Demand

At the Tokyo Summerland Wave Pool

Managing Capacity and Demand

Insights into revenue management in the hotel industry

Managing Capacity and Demand

Adding an extension to the Boston Children’s Hospital Heart Center

Managing Capacity and Demand

Managing the Service Encounter

Have fun in a queue (at least we think this is fun…)

Interactive waiting lines

Dealing with customer complaints

Supporting customer service with technology and I.T. systems

Can you spot the quality gaps?

Managing Quality

NuLab Quality Control

Six Sigma

Managing Quality

ISO 9001 Quality Accrediation

Managing Quality

Hi-tech versus high-touch

Managing the Workforce and Technology

Changing workforce attitudes and practices

Managing the Workforce and Technology

Working at Google and Zappos

Managing the Workforce and Technology

Advantech and the Internet of Things

Managing the Workforce and Technology

Be your own project analyst

Managing the Workforce and Technology

Critical Path Method

Crisis Management Specialists

People issues in disaster recovery and emergency management

Managing the Workforce and Technology

Operations Strategy and International Operations

The Ferrari PitStop

The CEO’s View of Operations Strategy

What do consumers really want?

Operations Strategy and International Operations

Cirque du Soleil – becoming a global circus

Operations Strategy and International Operations

Lean, Agile, and Mass Customization

Honda motor manufacturing in Swindon

Lean, Agile, and Mass Customization

Insights from the Society of Manufacturing Engineers (SME)

Mass customisation in fashion retailing

Managing the Workforce and Technology

Where good ideas come from

Olay Regenerist: the new product development process

Co-creation at Local Motors

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Locating, Designing and Managing Facilities

Managing Supply Chain Relationships

Managing Materials and Inventory Performance

Managing Capacity and Demand

Managing the Service Encounter

Managing Quality

Managing the Workforce and Technology

Managing Projects, Crises, and Business Continuity

Operations Strategy and International Operations

Lean, Agile, and Mass Customization

Innovation and Continuous Improvement

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Operations Management 2e Student Resources

Description

Explore Resources:

Online activity 1.1

Online activity 1.2

Online activity 1.3

Chapter 1 Animated diagram: Figure 1.3

Chapter 1 Animated diagram: Figure 1.3 transcript

Chapter 1 Animated diagram: Figure 1.4

Chapter 1 Animated diagram: Figure 1.4 transcript

Chapter 1 Animated diagram: Figure 1.6

Chapter 1 Animated diagram: Figure 1.6 transcript

Video case material: Emerson Roberts, Director of Sales and Marketing, Brompton Bicycles

Chapter 2 Animated diagram: Figure 2.1

Online activity 2.1

Chapter 2 Animated diagram: Figure 2.1 transcript

Chapter 2 Animated diagram: Figure 2.2

Online activity 2.2

Chapter 2 Animated diagram: Figure 2.2 transcript

Chapter 2 Animated diagram: Figure 2.3

Online activity 2.3

Chapter 2 Animated diagram: Figure 2.3 transcript

Chapter 2 Animated diagram: Figure 2.4

Online activity 2.4

Chapter 2 Animated diagram: Figure 2.4 transcript

Chapter 2 Animated diagram: Figure 2.5

Online activity 2.5

Chapter 2 Animated diagram: Figure 2.5 transcript

Chapter 2 Animated diagram: Figure 2.6

Chapter 2 Animated diagram: Figure 2.6 transcript

Video case material: Nigel Saffrey, Lean Manufacturing Manager, Brompton Bicycles

Chapter 3 Animated diagram: Figure 3.1

Online activity 3.1

Chapter 3 Animated diagram: Figure 3.1 transcript

Online activity 3.2

Chapter 3 Animated diagram: Figure 3.3

Online activity 3.3

Chapter 3 Animated diagram: Figure 3.3 transcript

Chapter 3 Animated diagram: Figure 3.4

Online activity 3.4

Chapter 3 Animated diagram: Figure 3.4 transcript

Online activity 3.5

Video case material: Don Camilleri, Development Director, Center Parcs

Online activity 4.1

Chapter 4 Animated diagram: Figure 4.2

Online activity 4.2

Chapter 4 Animated diagram: Figure 4.2 transcript

Online activity 4.3

Online activity 4.4

Chapter 4 Animated diagram: Figure 4.5

Chapter 4 Animated diagram: Figure 4.5 transcript

Video case material: Ian Douglas, Procurement Director, Domino’s Pizza

Video case material: Parah Zangana-O’Mahoney, Head of Purchasing and Logistics, Brompton Bicycles

Online activity 5.1

Online activity 5.2

Online activity 5.3

Online activity 5.4

Chapter 5 Animated diagram: Figure 5.5

Chapter 5 Animated diagram: Figure 5.5 transcript

Chapter 5 Animated diagram: Figure 5.6

Chapter 5 Animated diagram: Figure 5.6 transcript

Video case material: Ashley Jobe, Logistics Manager, Pipex

Online activity 6.1

Online activity 6.2

Online activity 6.3

Online activity 6.4

Chapter 6 Animated diagram: Figure 6.6

Chapter 6 Animated diagram: Figure 6.6 transcript

Video case material: Darryl Piggot, Pricing and Yield Manager, Center Parcs

Chapter 7 Animated diagram: Figure 7.1

Online activity 7.1

Chapter 7 Animated diagram: Figure 7.1 transcript

Chapter 7 Animated diagram: Figure 7.2

Online activity 7.2

Chapter 7 Animated diagram: Figure 7.2 transcript

Chapter 7 Animated diagram: Figure 7.3

Online activity 7.3

Chapter 7 Animated diagram: Figure 7.3 transcript

Chapter 7 Animated diagram: Figure 7.4

Online activity 7.4