Chapter 1 Multiple choice questions

Introduction to Operations Management
. Operations Management is a ___________________ process.

. Which of these Managers would be least likely to be considered in an operations management role within an organization?

. There are 6 basic organizational forms, simple, functional, divisional, conglomerate, hybrid and _______________?

. Organizing budget hotels within a chain by geographical location is an example of which type of organizational form?

. Which of these would an operations manager not be responsible for?

. Operations can be characterised by volume, variety, variation and ________________?

. The size of the product range or number of services offered is called _____________?

. The extent to which a product or service may be customized is called _____________?

. According to Sasser et al. (1978), services differ from manufactured products in four ways. Intangibility, inseparability, perishability and _______________?

. The Servuction model recognizes that operations can process customers through their infrastructure or through their ___________?

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