Online activity 3.4

Overview

This tutorial video shows you how to use this process analysis tool more effectively.

Activity Description

This video shows how to apply fishbone analysis to a simple task – making tea.  It explains the difference between controllable faults, experimental problems, and noise.

Reproduced below is a fishbone analysis of a quality problem with regards edge flaws in plastics manufacture.  Identify which of the faults is controllable (c), experimental (x) or noise (n).

 

 

 

 

 

 

 

 

 

 

Website
Fishbone – making problem solving … suck less: https://www.youtube.com/watch?v=I0c6Gd26Fxw