Chapter 12 Multiple choice questions

Operations Strategy and International Operations
. A strategy is a set of plans designed for ___________ competitive advantage.

. An operations strategy is created directly from the _________ strategy

. Competitive advantage is a term most associated with which author?

. Firms try to achieve competitive advantage by competing on _____________?

. Two different viewpoints on operations strategy are the market-driven view and the _____________ based view

. In the business model outlined by Christensen et al. (2016), the four elements identified were customer value proposition, key processes, key resources and _________________?

. The operations strategy which refers to service firms distributing their products in many different forms and places is called ____________?

. The development of an organization's operation across all 5 continents is called _______________?

. If an organization has operations in several different countries across more than one continent according to Bartlett and Ghosal (1989) it is said to be _____________________?

. Which management approach is most likely where the home country dominates procedures and practices?

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