Chapter 4 Multiple choice questions

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. Which of the following is not a physical factor that can influence the choice of location for an operation?

Nature of the communication links correct incorrect

Access to customers correct incorrect

Access to raw materials correct incorrect

Provision of water supply correct incorrect

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. Which of the following is not a socio-economic factor that can influence the choice of location for an operation?

Local labour markets correct incorrect

Business climate correct incorrect

Transportation networks correct incorrect

Proximity to competitors correct incorrect

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. Locating several mobile phone shops in the same part of a town is an example of __________________________?

Saturation marketing correct incorrect

Saturation clustering correct incorrect

Competitive marketing correct incorrect

Competitive clustering correct incorrect

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. The initial decision whether a manufacturer fabricates in-house or uses an outside supplier is known as _____________________?

An Offshoring decision correct incorrect

A Make-or-Buy decision correct incorrect

An Outsourcing decision correct incorrect

A Purchasing decision correct incorrect

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. Outsourcing is ___________________?

Only related to manufacturing operations. correct incorrect

The same as a make-or-buy decision. correct incorrect

Moving the production of goods or services from in-house to an external supplier. correct incorrect

Setting up a supplier of a new product or service correct incorrect

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. Which of these is not a major reason to outsource a product or service?

To reduce operating costs correct incorrect

To increase control of the process correct incorrect

To give access to higher technical ability correct incorrect

To focus on core business areas correct incorrect

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. Which of these layout types is most associated with a mass process?

Fixed position layout correct incorrect

Process layout correct incorrect

Product layout correct incorrect

Cell layout correct incorrect

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. Which of these layout types is most associated with a project process?

Fixed position layout correct incorrect

Process layout correct incorrect

Product layout correct incorrect

Cell layout correct incorrect

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. Which of these layout types is most associated with a batch processing operation?

Fixed position layout correct incorrect

Process layout correct incorrect

Product layout correct incorrect

Cell layout correct incorrect

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. The physical environment of a service operation is often referred to as the ___________________?

Manuscape correct incorrect

Landscape correct incorrect

Servicescape correct incorrect

Physical scape correct incorrect