Chapter 10 Multiple choice questions

Managing the Workforce and Technology
. What percentage of employees in most organizations work in operations?

. Adam Smith is most associated with which type of job design?

. Work design and work measurement are part of which type of job design?

. A job design which enables employees to determine the method of working is known as ___________________?

. Ergonomic design is about the way jobs are carried out and under what conditions. Which of the following would not be part of an ergonomic analysis?

. The three major criteria managers should look for when selecting employees are intellectual, physical and ____________ capability?

. A system for providing employees with regular feedback on their performance is known as ___________________?

. Giving an employee more tasks of the same type is an example of job _____________?

. Which of the following organizations is an example of one which would most likely exhibit role culture as identified by Deal and Kennedy (1982)?

. Technology is widely used in operations. What type of technology interaction is a typical hotel check in?

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