SQE Help & Support

You will need to contact SQE customer support at sqeprep@oup.com

Please include your:

• Full Name
• Email Address
• (If relevant) Instructor's Name
• (If relevant) Instructor's Email Address
• (If relevant) The Instructor, and the section into which the student should be moved

Note: If a student submits a request for a change at an institution, the request will first be verified with the instructor.

You will need to contact SQE customer support at sqeprep@oup.com

Access length to content will be determined by your institution, once you have been enrolled and this can vary.

If you have bought the SQE Prep & Practise resources independently, access will be provided for a period of 12 months and the content will remain the same for that period.

If you are a student at an institution, your lecturer or administrator should be able to provide you with your login and access details. Access to the resources will be activated once you log in.

If you're intending to purchase for self-study, please follow the steps shown at: https://global.oup.com/ukhe/lawresources/SQE1/SQE1/purchase

Go to https://oup.instructure.com/login/canvas and click on the 'Forgot Password?' button. Input the email address you registered with and click on the 'Request password' button. A password reset email may take up to five minutes to arrive in your email inbox. Follow the instructions when received. Password reset emails will expire after two hours.

The latest version of WCAG Standards is 2.1 and SQE content is WCAG 2.1 compliant. Our conformance to WCAG standards in terms of SQE content can be proved to customers by sharing the Oxford Learning Link VPAT.

The Canvas platform hosts OUP’s SQE products and as a platform, it has its own WCAG compliance standards. The level to which Canvas comply with WCAG standards can be seen here. In broad terms, Canvas has been evaluated by Instructure and WebAIM according to WCAG 2.1 standards, and testing on the platform is regularly conducted using automated tools, assistive technology (such as screen readers, keyboard testing, etc.), and coding best practices.

It depends – your LMS/VLE must have a suitable LTI 1.1 compliant consumer tool plugin, along with support for ingesting *.imscc files. If it does, then it’s likely an SQE product will integrate.

User data for the SQE products is hosted on an Amazon Web Services (AWS) server located in the US. OUP has a contractual agreement with Amazon for this purpose that covers data protection globally and is in compliance with UK GDPR.

More information on the scope of AWS cloud security can be found here, where Amazon have a section specifically on data privacy.

OUP directs AWS on where and when data is stored and managed - there is a DPA in place with AWS for this purpose.

These two public releases explain how the AWS DPA complies with GDPR, including for transfers to countries who have not received an adequacy decision (like the US):

https://aws.amazon.com/compliance/gdpr-center/

https://aws.amazon.com/blogs/security/new-standard-contractual-clauses-now-part-of-the-aws-gdpr-data-processing-addendum-for-customers/

This is due to a setting in the Moodle VLE. To resolve this, ask your VLE administrator to amend the external tool settings so that the "launch container" setting for the e-book link is set to "new window". For more information, see Moodle documentation here here

This is due to blocked cookies on the learner's browsers. If the learner accepts cookies, the content will load correctly. Instructions will vary according to browser but for Chrome, they can follow these steps:

1. On your computer, open Chrome.
2. At the top right, click More. Settings.
3. Under "Privacy and security," click Site settings.
4. Click Cookies and site data. From here, you can: Turn on cookies: Next to "Blocked," turn on the switch.

Navigate to your e-book and find the ‘Notes’ button at the bottom of the left hamburger menu. A list of your annotations will pop up and there is an ‘Export’ button at the top right of this screen. Click this and your notes will download in a Word file.

To add your syllabus to the SQE product, on OUP's cloud-hosted environment:

1. Choose Syllabus on the left-hand side of the page.
2. Click on the Edit button on the upper right-hand side to reveal the rich text editor.
3. Click on Upload a new file in the Files tab.
4. Click on the Browse button to find and choose your syllabus file. Then click on Open.
5. Click Upload to upload your syllabus and add it as a link to the rich text editor.
6. The file is uploaded and saved automatically.

If you want your syllabus to automatically display inline on the syllabus page.

1. Double-click on the syllabus link in the rich text editor to highlight it.
2. Click on the Link to URL toolbar icon (chain links) to reveal link options.
3. Select the Auto-open the inline preview for this link Option.
4. Click on Update Link.

To remove the file later, click the Edit button on the syllabus page and delete the link from the rich text editor.

If you are thinking of using our SQE Prep & Practise resources at your institution, please email HigherEducation.Europe@oup.com and one of our Higher Education Partnership Consultants will get back to you to arrange a demo and discuss the details. If you would like to continue an existing subscription, please let your Higher Education Partnership Consultant know and they will be able to arrange this for you.

To view your SQE product as a learner, click on 'Student View' from the home page.

To return to instructor view click on 'Leave Student View' at the bottom of the student view.

Our SQE products can be imported directly into your school’s LMS/VLE. Please contact our HE Partnership Consultants (HigherEducation.Europe@oup.com) for information about how your institution can purchase access in this way.

If your access to SQE1 Prep & Practise or SQE2 Build & Apply is self-study via the Canvas platform, you can follow the “Forgot your password?” link on the login page to recover your password. Enter your username and press submit and you will receive a password reset email to the email address associated with your account.

If you do not receive the email in a few minutes, this could be because:

• You mistyped your username
• Your account's email address is not set or is incorrect
• The email was delayed or routed to your junk email folder

Check your Spam and Junk folders for the email. If you cannot find it you will need to contact SQE customer support by emailing sqeprep@oup.com.

If your access to SQE1 Prep & Practise or SQE2 Build & Apply is provided via your institution’s VLE, please check your login details with your institution.

Under the Test Settings for the relevant tests, check the options under the 'Marking and Submissions' have been filled out correctly.

To view our PDF guide on using the features of our integrated e-reader, please use the following link

To view our PDF guide on our Exam Technique Chapter, please use the following link

To view our PDF guide on our Ethics, Professional Conduct & Client Care Chapter, please use the following link

To view our PDF guide on the additional features of SQE Prep & Practice, please use the following link