Digital Product Refund Policy
All sales of OUP digital products are final and non-refundable. If you are not certain that you wish to purchase, please take advantage of our 14-day trial period/grace period before purchasing.
Updated on: 4 December 2018
Effective from: 4 December 2018
Your use of our Ancillary Resource Centre website ("the Website") is subject to this legal notice. By using this Website, you are accepting the practices described in this statement.
You may access certain parts of our Website without registering or providing Oxford University Press and/or its affiliates or subsidiaries (collectively referred to as "OUP", "we", "us" or "our") with your details.
As the information on our Website may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors, we reserve the right to update our Website at our sole discretion. Thus, such information may be changed or updated without notice.
We reserve the right to make changes to this legal notice. Any changes we may make to this legal notice will be posted on this page and, where appropriate, we will also notify you by e-mail. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of our Website.
Usernames and Passwords
Where you have registered on our Website and have been provided with a username and password, you agree not to make available your username and/or password to anyone.
If there has been a disclosure of your username and/or password, you agree to notify us promptly of such disclosure, so that OUP can take appropriate security measures and provide you with a new username and password.
Access to restricted content
If you have been granted access to the Website on a free trial basis, or by way of an activation code or access token purchased with a relevant OUP textbook, or if you are a lecturer at an institution which has adopted a relevant OUP textbook, you are permitted for the purposes of research, teaching, and private study to:
- search, view, retrieve, and display portions of restricted content
- electronically save portions of restricted content; and/or
- print out single copies of portions of restricted content
in each case, subject to any specific restrictions which appear on particular pages of the Website; and in the case of a person who has been granted access on a free trial basis, for only the period of the free trial; and in the case of a lecturer at an institution, for only so long as the relevant OUP textbook remains an adopted text at that institution.
You may not:
- remove or alter the copyright notices or other means of identification or disclaimers as they appear on the Website;
- systematically make printed or electronic copies of multiple extracts for any purpose except as permitted by law or as authorised by OUP;
- display or distribute any restricted content on any electronic network, including without limitation on the Internet and the World Wide Web (other than the institution’s secure network, where the subscriber is an institution);
- permit anyone to access or use restricted content (other than other users authorised by the institution, where the subscriber is an institution); and/or
- use any content on the Website whether restricted content or otherwise for any commercial use.
OUP reserves the right to withdraw your access to any or all restricted content hosted on the Website or any portion thereof in the event that it reasonably believes that one, some, all or any portion of the restricted content is being used otherwise than in accordance with this Legal Notice.
Intellectual Property Rights
All materials on our Website are the copyright of OUP or are reproduced with permission from other copyright owners. All rights are reserved. The materials on our Website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of OUP.
Oxford University Press, Oxford and/or any other names of products or services provided by OUP and referred to on our Website are either trademarks or registered trademarks of OUP.
OUP makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on the Website for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. OUP makes no warranties or representations of any kind that the services provided by the Website will be uninterrupted, error-free or that the Website or the server that hosts the Website are free from viruses or other forms of harmful computer code.
In no event shall OUP, its employees or agents be liable for any direct, indirect or consequential damages, loss of opportunity, loss of data, loss of goodwill, loss of anticipated savings or loss of profits resulting from the use of the Website even if OUP has been advised of such loss.
Neither party's liability for personal injury or death caused by negligence or for fraud is excluded or limited.
The exclusions and limitation set out in this legal notice only applies to the extent permitted by law. .
Links to other websites are provided by OUP in good faith and for information only. OUP disclaims any responsibility for the materials contained in any website linked to our Website.
In addition, a link to a non-OUP website does not mean that OUP endorses or accepts any responsibility for the content, or the use, of such website or the products and/or services offered on such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojans and other items of a destructive nature.
While we endeavour to ensure that our Website is regularly available 24 hours a day, we shall not be liable if for any reason our Website is unavailable at any time or for any period.
Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Portions of our Website may allow users to post their own material. Materials posted by users do not necessarily reflect the views of OUP. By posting materials on our Website, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, that such material is not technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data), nor will such materials be defamatory, unlawful, threatening, obscene, in breach of confidence, in breach of privacy or is otherwise objectionable or which may cause annoyance or inconvenience.
OUP reserves the right, at its sole discretion, to review, edit or delete any material posted by users that OUP deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, OUP expressly disclaims any responsibility or liability for any material communicated byyou or any other user of the Website. We also have the rights to disclose your identity to law enforcement authorities or to any third party who claims that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
Our Right to Use User-Generated Content
Any material you upload to the Website will be considered non-confidential. In consideration of our allowing you to use the Website in accordance with this legal notice, you grant us a perpetual, worldwide, irrevocable, royalty-free, transferable, non-exclusive licence to use, edit, analyse, publish, display, communicate to the public and exploit such material (or any part of it) in all languages in any form or medium whatsoever whether or not now in existence (and to sub-license all such rights) for commercial purposes or otherwise. You waive any moral rights in any content you upload to our Website (including but not limited to the right to be identified as the author). We may credit you but you agree that we are not obliged to do so.
Copyright Infringement Complaints
We respect, and take the protection of intellectual property rights seriously. If you believe that any content on this Website infringes your copyright and you wish it to be taken down, please send us a written notice by email or post which includes:
(i) a physical or electronic signature of the copyright owner or someone authorized to act on behalf of the copyright owner.
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single website are covered by a single notification, a list of such works at that website.
(iii) Identification of the material that is claimed to be infringing (or to be the subject of infringing activity) which is sufficient to allow us to identify and locate of the material.
(iv) Your address, telephone number, and, if available, an email address at which you may be contacted.
(v) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Please send this notice to our designated DMCA agent:
By email: firstname.lastname@example.org
Oxford University Press
Great Clarendon Street
Suspension and Termination
Where OUP considers a breach of this legal notice has occurred, we may take such action as we deem appropriate including but not limited to:
withdrawing your access to any or all restricted content hosted on the Website or any portion thereof in the event that it reasonably believes that one, some of all of any portion of the restricted content is being used otherwise than in accordance with this Legal Notice; and/or
blocking without warning or discussion any user who does not adhere to this legal notice, and removing all previous posts and contributions.
Global Nature of Websites
You recognize the global nature of our Website and you agree to comply with all applicable local laws in your jurisdiction when using our Website.
Information we publish on our Website may contain references or cross-references to services and/or products offered that are not announced or available in your country. Such references do not imply that we intend to announce or make available such services and/or products in your country.
You agree that this legal notice shall be exclusively governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales. Notwithstanding the foregoing, nothing in this legal notice will preclude OUP from applying to any court to bring an action for the infringement of its intellectual property rights.
If you have any concerns about material which appears on our Website, please contact our Customer Service team.
Thank you for visiting our Website.