Oxford Insight Student Support

PLEASE NOTE: As of May 1, 2023, Oxford Insight has launched a new version. The technical support contact information is different for the previous version vs. the new version.

Please see below for how to tell which version of Oxford Insight you are using.

If you are using an Oxford insight 1.0 course, please visit the Oxford Insight 1.0 Courseware student support page.

If you are using an Oxford Insight 2.0 course, please continue to use this support page—see the FAQs listed and, if necessary, use the contact form included in the FAQ “How do I contact Technical Support for Oxford Insight?”

HOW TO TELL WHICH VERSION OF OXFORD INSIGHT YOU ARE USING

Oxford Insight 1.0 has a light-blue top banner and the interface looks like this:

Oxford Insight 2.0 has a dark blue top banner and the interface looks like this:

Please visit the Oxford Insight Study Guide student support page.

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

1. Open Safari if it is not already open.
2. On the Safari menu, select Preferences.
3. Select Privacy.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

On iOS:

1. Go to Settings.
2. Select Safari.
3. Scroll down to Privacy & Security.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.