Oxford Insight Instructor Support

PLEASE NOTE: As of May 1, 2023, Oxford Insight has launched a new version. The technical support contact information is different for the previous version vs. the new version.

Please see below for how to tell which version of Oxford Insight you are using.

If you are using an Oxford insight 1.0 course, please visit the Oxford Insight Courseware instructor support page.

If you are using an Oxford Insight 2.0 course, please continue to use this support page—see the FAQs listed and, if necessary, use the contact form included in the FAQ “How do I contact Technical Support for Oxford Insight?”

HOW TO TELL WHICH VERSION OF OXFORD INSIGHT YOU ARE USING

Oxford Insight 1.0 has a light-blue top banner and the interface looks like this:

Oxford Insight 2.0 has a dark blue top banner and the interface looks like this:

Please visit the Oxford Insight Study Guide instructor support page.

To recover a chapter that you have removed from your course:

1. On the course homepage, click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Click the blue and white plus icon at the top of the chapter list to add a new chapter.
3. Under “Chapter Library,” enter some portion of the name of the chapter you removed (for example, “Chapter 4”), then click “Search.”
4. In the search results list, select the chapter, then click “Add Chapter.” (This will add the chapter to the bottom of the course TOC.)
5. Click “Reorder,” drag the chapter to the desired location in the TOC, then click “Done.”

To recover a page within a chapter (such as a section) that you have removed from your course:

1. Click into the appropriate chapter (where the content is now missing), then click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Click the blue and white plus icon at the top of the chapter contents to add a new page.
3. Under “Page Library,” enter some portion of the name of the page you removed (for example, “Section 4.1”), then click “Search.”
4. In the search results list, select the page, then click “Add Page.” (This will add the page to the bottom of the chapter TOC.)
5. If necessary, click “Reorder,” drag the page to the desired location in the chapter TOC, then click “Done.”

To recover a sub-page within a section (such as a video or self-assessment) that you have removed from your course:

1. Click into the appropriate page (where the content is now missing), then click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Move the cursor over the body of the page, then click the “Edit” button that appears.
3. Click “Add Item” at the bottom of the list of tabs on the left.
4. Enter a title for the new item (for example, “Video 4.1”).
5. Click “Add component.”
6. Under “Component Library,” enter some portion of the name of the item you removed (for example “Video 4.1”), then click “Search.”
7. In the search results list, select the item, then click “Add Component.”
8. If necessary, click “Reorder Tabs” and drag the new item to the desired location in the tab menu.
9. Click “Save” at the top of the page.

Download Welcome to Oxford Insight for a step-by-step guide to accessing and setting up your course.

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

1. Open Safari if it is not already open.
2. On the Safari menu, select Preferences.
3. Select Privacy.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

On iOS:

1. Go to Settings.
2. Select Safari.
3. Scroll down to Privacy & Security.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.

If you have a comment related to the content or functionality of your Oxford Insight course, or you wish to report an error, please email us at insight.support@oup.com. In your message, please include as much detail as you can, including the title you are using, the relevant chapter and section, the relevant question number (if this is concerning an assessment), and anything else that will help us identify the relevant content.

We thank you in advance for taking the time to contact us.