Oxford Insight Support

A major new version of Oxford Insight was released on July 15, 2024. For the most up-to-date information on using the new version of Oxford Insight, please visit our Oxford Insight Updates page.

The topics on this page will be updated and moved to the new site shortly.

Oxford Insight Update, July 2024 – Note Regarding Browser Cache

The Oxford Insight update released July 15, 2024, involved all areas of the Insight interface, and as such, it may require you to clear your browser’s cache in order to see all the new elements properly. Please follow the instructions below for your browser to clear your cache.

Please contact our support team if you encounter any problems.

Chrome Desktop

1. Click the main menu in the upper-right corner (the three dots icon).
2. Select “Clear browsing data.”
3. Check the “Cached images and files” checkbox.
4. Click “Clear data.”
5. Close all Chrome tabs and windows, so that Chrome closes completely.
6. Restart Chrome.
7. Log into Oxford Insight.
8. Hold the Shift key and click the browser’s Reload button to perform a hard reload.

Chrome Mobile App

1. Tap the main menu in the lower-right (three dots icon).
2. Tap “Delete browsing data.”
3. Select “Cached images and Files.”
4. Tap “Delete Browsing Data” and confirm.
5. Close all tabs.
6. Close the Chrome app.
7. Re-open the app.
8. Log into Oxford Insight.
9. Tap the reload button.

Safari Desktop

1. Click on the Safari menu and select Preferences.
2. Click the Advanced tab.
3. Select the “Show Develop menu in menu bar” checkbox.
4. Close the Preferences window.
5. Click the Develop menu and select Empty Cache.
6. Close all Safari tabs and windows, so that Safari closes completely.
7. Restart Safari.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Reload button to perform a hard reload.

Safari Mobile App

10. Close all Safari tabs and windows.
11. Close the Safari app.
12. Go to Settings.
13. Go to Safari > Advanced > Website Data.
14. Tap “Remove All Website Data.”
15. Open Safari.
16. Log into Oxford Insight.
17. Tap the reload button.

Firefox Desktop

1. Click the main menu in the upper-right corner (the three lines icon).
2. Select “History.”
3. Select “Clear recent history…”
4. Check the “Temporary cached files and pages” checkbox.
5. Click “Clear.”
6. Close all Firefox tabs and windows, so that Firefox closes completely.
7. Restart Firefox.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Reload button to perform a hard reload.

Edge Desktop

1. Click the main menu in the upper-right corner (the three dots icon).
2. Select “History.”
3. Click the Trashcan/Delete browsing data button.
4. Check the “Cached images and files” checkbox.
5. Click “Clear now.”
6. Close all Edge tabs and windows, so that Edge closes completely.
7. Restart Edge.
8. Log into Oxford Insight.
9. Hold the Shift key and click the Refresh button to perform a hard reload.

Download Welcome to Oxford Insight for a step-by-step guide to accessing and setting up your course.

The Insights Center features a number of reports that help you quickly gauge your students’ mastery of course material and their overall level of engagement with the course.

To recover a chapter that you have removed from your course:

1. On the course homepage, click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Click the blue and white plus icon at the top of the chapter list to add a new chapter.
3. Under “Chapter Library,” enter some portion of the name of the chapter you removed (for example, “Chapter 4”), then click “Search.”
4. In the search results list, select the chapter, then click “Add Chapter.” (This will add the chapter to the bottom of the course TOC.)
5. Click “Reorder,” drag the chapter to the desired location in the TOC, then click “Done.”

To recover a page within a chapter (such as a section) that you have removed from your course:

1. Click into the appropriate chapter (where the content is now missing), then click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Click the blue and white plus icon at the top of the chapter contents to add a new page.
3. Under “Page Library,” enter some portion of the name of the page you removed (for example, “Section 4.1”), then click “Search.”
4. In the search results list, select the page, then click “Add Page.” (This will add the page to the bottom of the chapter TOC.)
5. If necessary, click “Reorder,” drag the page to the desired location in the chapter TOC, then click “Done.”

To recover a sub-page within a section (such as a video or self-assessment) that you have removed from your course:

1. Click into the appropriate page (where the content is now missing), then click the View tool (eyeball icon) in the top toolbar, and switch to Authoring Mode.
2. Move the cursor over the body of the page, then click the “Edit” button that appears.
3. Click “Add Item” at the bottom of the list of tabs on the left.
4. Enter a title for the new item (for example, “Video 4.1”).
5. Click “Add component.”
6. Under “Component Library,” enter some portion of the name of the item you removed (for example “Video 4.1”), then click “Search.”
7. In the search results list, select the item, then click “Add Component.”
8. If necessary, click “Reorder Tabs” and drag the new item to the desired location in the tab menu.
9. Click “Save” at the top of the page.

MacOS and iOS have a default privacy setting that may prevent some embedded resources in Oxford Insight courses (such as videos) from loading properly in your browser. To fix this problem, follow these steps:

On MacOS:

1. Open Safari if it is not already open.
2. On the Safari menu, select Preferences.
3. Select Privacy.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

On iOS:

1. Go to Settings.
2. Select Safari.
3. Scroll down to Privacy & Security.
4. Disable “Prevent Cross-Site Tracking.”
5. Re-load the page that was having the problem.

Note: New iOS version updates may reset this setting to the On position, so you may need to turn it off again after an update.