Chapter 9 Review Practice Quiz

. Joachim was born and raised in Australia. In this individualist culture, there is a tendency for individuals to view conflict using a(n) _______ conflict lens.

. Jasmine, who was raised in a collectivist culture, needs to work on what communication tool in order to be more effective in a conflict with an individualist?

. Scheduling mistakes were made at a restaurant and no food server wants to work the next lunchtime shift. Jafar offers a solution: He offers to work the lunch shift in exchange for a portion of the other food servers' tips earned during the dinner shift. Jafar is using which conflict style?

. Collectivists tend to view conflict using a(n) _______ conflict lens.

. In negotiating conflict over scarce resources, the technique that includes offering exchanges or concessions for conflict issues that each conflict party values differently is called _______.

. Jacklyn and Jadon must decide where to go on vacation, and each has a different location in mind. This situation is a conflict over _______ resources.

. During their conflict over where to go on vacation, Jacklyn wants to be respected for her knowledge about traveling. This is a description of which kind of conflict goal?

. Which of the following suggestions should individualists do in a conflict with a collectivist?

. In her culture, Jahzara has learned that during conflict, she should avoid eye contact and speak softly in order to avoid attacking the social images of others. These nonverbal and verbal strategies are called _______ and she probably lives in a(n) _______ culture.

. Joe's workplace values personal freedom. Employees expect equal treatment and they even may ask for managers to justify their decisions. According to the intercultural workplace conflict grid, Joe's workplace takes the _______ approach.

. In the U.S., the Black mode of conflict is high-keyed (energetic, nonverbally animated, and emotionally expressive).

. A workplace that is both holds collectivistic and small power distance values is one where managers have authority and power.

. Mindful reframing includes stating one's observations and using an open-ended question to invite feedback or an explanation.

. The avoiding style of conflict describes a high degree of self-interest and a low degree of other-interest in a conflict.

. U.S. culture tends to view obliging and avoiding styles negatively, as indifferent to or fleeing from the conflict.

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