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. When Desi first learned of her brother's accident, she describes her feelings as "tears, fear, and shock." According to the ABC's of culture shock, she is describing the _______ dimension of disorientation, which includes feelings of anxiety, bewilderment, and confusion.

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. Desi eventually becomes quite comfortable in the hospital environment, becoming familiar with many hospital employees, and using the hospital as a place to eat, study, and visit others. This describes the aspect of _______ adjustment, which refers to the ability to fit in and execute appropriate and effective interactions in a new cultural environment.

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. In the third paragraph, Desi felt like she blended in with all the staff at the hospital and was comfortable at the hospital. In what stage of the W-shaped adjustment model was she operating?

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. Desi's U.S. school experience and her U.S. hospital experience indicate that one can still experience culture shock even though _______ factors, such as language and values, are very small.

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. When Desi first returned to school after her brother's accident, what stage of the W-shaped adjustment model was she in?

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. In the final paragraph, Desi describes her feelings and thoughts upon returning to school. According to the description of three types of returnees in Chapter 5, what type of returnee does Desi seem to be?

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