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Return to Understanding Intercultural Communication 3e Student Resources
Chapter 2 Review Practice Quiz
Quiz Content
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Aileen becomes aware that she has committed an intercultural faux pas during an interaction with a cultural stranger, but thinks to herself, "That's just the way I am. It's not worth trying to change." Aileen is in what stage of the staircase model of flexible intercultural communication?
Unconscious incompetence
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Conscious incompetence
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Conscious competence
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Unconscious competence
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The degree to which communicators achieve mutually shared meaning and integrative goal-related outcomes is which of the three criteria of a flexible intercultural communicator?
Appropriateness
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Effectiveness
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Communication adaptability
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Communication ethnocentrism
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Adine decides to increase her intercultural communication flexibility. She takes a vacation in Belgium, taking in the sights and interacting with Belgian individuals. What component of flexible intercultural communication is she focusing on?
Knowledge: informal learning
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Knowledge: formal studying
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Meaning: cognitive layer
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Meaning: affective layer
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Alisha is from Georgia and is surprised that on her first trip to New York City, native New Yorkers do not respond to her friendly overtures on the subway. She learns that New Yorkers generally do not talk to strangers on the subway as a way of obtaining some privacy in a very crowded city. So, instead of condemning New Yorkers as "unfriendly and suspicious," she uses a different cultural frame of reference, understanding their behavior from within their own frame of reference. Alisha is using what mindset to evaluate New Yorkers' behavior?
Adaptable
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Informal
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Ethnocentric
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Ethnorelative
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Ah Ming, a Chinese native, is assigned to a temporary overseas work assignment in the United States, and upon return, he reports that U.S. employees are "pushy and critical," as they often directly told him what to do. What kind of mindset is Ah Ming using to evaluate U.S. employees' behavior?
Flexible intercultural communication
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Ethnocentric
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Ethnorelative
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Appropriate
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Taking this class in intercultural communication is an example of which kind of knowledge?
Formal studying
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Informal learning
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Affective knowledge
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Ethnocentric knowledge
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The degree to which exchanged behaviors are regarded as proper and match the expectations generated by insiders of a culture is which of the three criteria of a flexible intercultural communicator?
Appropriateness
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Effectiveness
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Communication adaptability
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Communication creativity
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Barry approaches his international manager to ask her for a salary increase. What type of goal is Barry's salary increase in this intercultural communication interaction?
Instrumental goal
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Socioemotional goal
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Identity goal
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Symbolic goal
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The fact that intercultural communication involves simultaneous encoding and decoding reflects which characteristic of intercultural communication?
Symbolic exchange
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Process
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Different cultural communities
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Content meaning
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Informal learning, such as visiting ethnic neighborhoods, is one way to increase our knowledge of flexible intercultural communication.
True
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False
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We should all try to attain the unconscious incompetence stage of flexible intercultural communication.
True
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False
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The staircase model of intercultural communication competence consists of two main stages: flexible and inflexible intercultural communication.
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False
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The digital aspects of communication refers to the content information that we convey to our listener.
True
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False
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Identity meaning refers to questions such as "Who am I and who are you in this interaction episode?"
True
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False
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