Chapter 5 Suggested Readings

Borisoff, Deborah, and Victor, David A. Conflict Management: A Communication Skills Approach, 2^nd ed. Boston: Allyn & Bacon, 1997. This book offers advice on how to approach and analyze conflicts.

Brownell, Judi. Listening: Attitudes, Principles, and Skills, 4^th ed. Boston: Allyn & Bacon, 2009. This text combines theory and skills in exploring the role of listening in effective communication.

Fisher, Roger, Ury, William, and Patton, Bruce. Getting to Yes: Negotiating Agreement without Giving In, 2^nd ed. Penguin, 1991. Written by experts in negotiation from Harvard Law School, this readable book provides a sensible approach to reaching agreement and managing conflict.

Deutsch, Morton, Peter T. Coleman, and Eric C. Marcus (Eds.). The Handbook of Conflict Resolution: Theory and Practice. (San Francisco: Jossey-Bass, 2006.) This collection of articles by experts in the conflict field has many useful and interesting discussions of conflict and emotion.