Chapter 5 Multiple Choice Self-Quiz

. Which of the following kinds of communication do students spend most time engaged in:

listening

speaking

reading.

writing

. The factors in Cooper's two-factor model of effective listening
are:

completing cognitive tasks, and accomplishing relational tasks.

listening critically and offering others advice.

being supportive and agreeing with others.

paying attention and interpreting messages.

. Which of the following behaviors are part of active listening?

maintain eye contact

nodding and making eye contact.

asking for clarification

all of the above.

. Evaluative listening is successful when we:

accurately distinguish stimuli in a message.

understand the intended meaning of a message.

make critical assessments of the accuracy of the facts in a message.

all of the above.

. Which is NOT one of the types of listening mentioned in the text?

discriminatory listening.

idiosyncratic listening.

comprehensive listening.

problem-focuses listening.

. Which of the following describes the style of listening called action-oriented listening?

The listener focuses on others' feelings and sees listening as an opportunity to forge interpersonal bonds.

The listener gathers data and enjoys listening to complex technical information.

The listener is impatient with disorganized speakers and mentally jumps ahead to finish their thoughts.

The listener is concerned about keeping on schedule, and interrupts others when he or she wants to move on.

. Which of the following is one of the findings of the Sillars, Smith, and Koerner study of parent/child conflicts?

Parents understood their children's thoughts during conflict, but children misunderstood their parents.

Parents believed their children's thoughts about the conflict where much simpler than they actually were.

Parents overlooked the extent to which children took responsibility for the conflicts.

All of the above.

. According to Dweck and Ehrlinger, people who hold an entity theory of human nature:

see the world as in a constant state of flux.

are likely to cooperate during conflicts.

are quick to make and stick to initial impressions.

are open to new information.

. Jackson and Jamieson believe we accept spin uncritically because:

When asked to think critically about an issue we are likely to come up with ideas and evidence favoring our own side while ignoring the other.

We let ourselves be distracted by attractive images, failing to properly evaluate the content behind them.

We accept anecdotes as facts.

All of the above.

. A friend tells you, "I'm afraid my boyfriend is seeing his old girlfriend behind my back; I don't know what to do. I can't live without him." Which of the following responses is a paraphrase?

You're afraid your boyfriend is seeing his old girlfriend behind your back, you don't know what to do, and you can't live without him.

Don't worry. I'm sure it's not true. He loves you.

You're feeling very insecure because your relationship was never very strong.

You're very afraid that your boyfriend may still have feelings for his old girlfriend and you're afraid you'll lose him.

Quiz Content