Chapter 12 True/False Self-Quiz

. One of the most frequent reasons for poorly managed interaction in more public realms is inattention to rituals of respect.

. Interaction patterns that Goffman identified as avoidance rituals are ways that people try to avoid getting to know one another.

. Football players joining each other in the end zone to do an impromptu dance is an example of what Sennett called playacting.

. Home and the workplace are examples of what Oldenburg refers to as "third places."

. The design of community buildings or public squares has little to do with the kinds of human interaction that take place within their confines.

. Organizational stories, rituals, and myths are inconsequential forms of workplace communication and can safely be ignored.

. Groupthink is one of the most positive means of making group decisions.

. Logrolling is a negotiating strategy in which one side tries to roll out as many arguments as they can in hopes that one of them will be effective.

. Bridging is a negotiating strategy in which one tries to find new options that satisfy both parties without either side having to concede.

. To be effective in negotiations, it is usually best to develop a clear position and stick to it no matter what strategies the other side attempts to use.

Back to top