Chapter 12 Review Questions

  1. Why are impersonal relationships important to someone who wants to understand interpersonal communication?
  2. What are some example of public interactions?
  3. What is the ideology of intimacy?
  4. What criteria do people usually use to manage public interactions?
  5. What two rituals help people maintain deference? How do they differ?
  6. What about public communication is illustrated by the 2001 film, Barbershop?
  7. What is playacting?
  8. What are third places and how do they develop community cohesion?
  9. What is organizational culture?
  10. Why is it important to grasp a company’s organizational vocabulary?
  11. What is the grapevine?
  12. What is the modern view of leadership? What is dyadic linkage theory?
  13. What five essential roles are often found in groups?
  14. What did Kinnick and Parton (2005) study? 
  15. What is the difference between group roles and norms?
  16. What is group cohesion? What is groupthink?
  17. What are characteristics of effective supervisory communication?
  18. What is relationship marketing?
  19. What is persuasive internal marketing?
  20. What do workers feel about office romances?
  21. What are some of the ways women's and men's conversational rituals differ?
  22. What is negotiation?
  23. What are five conflict styles? When should each be used?
  24. What is the difference between compromise and problem solving?
  25. What are some problem-solving strategies?
  26. How can problem solving be made more effective?
Back to top