Chapter 12 Multiple Choice Self-Quiz

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. Taking an historical perspective on public forms of interpersonal communication, one can say that:

Conversation in the public realm has been a prevalent form of communication in many historical eras. correct incorrect

Close, personal or private conversations tend to be more valued today than most forms of public interaction. correct incorrect

Advice writers in the eighteenth century feared that the rising influence of print would lead people to isolate themselves from discourse with others. correct incorrect

All of the above. correct incorrect

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. Showing respect for others, a critical aspect of public interpersonal communication, is illustrated by

avoidance rituals correct incorrect

presentational rituals correct incorrect

demonstrating the characteristics of a good demeanor correct incorrect

all of the above correct incorrect

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. Oldenburg's concept of "third places" refers to

places like banks and fast-food restaurants where people engage in role relationships such as provider-client or server-customer correct incorrect

billboards, facades of public buildings, and other symbolic images that reflect the nature of the culture or society correct incorrect

places populated by a wide range of people where a sense of community is nourished correct incorrect

the need for inclusion correct incorrect

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. "Third places" are characterized by

the perception of being a neutral space correct incorrect

a combination of a few "regular" as well as many "casual" participants correct incorrect

conversation as the dominant activity correct incorrect

all of the above correct incorrect

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. Organizational culture refers to

a system of shared meaning and behavior expressed through rituals, stories, and myths correct incorrect

the region of the country where an organization is located correct incorrect

the degree to which an organization provides for its employees' basic needs correct incorrect

all of the above correct incorrect

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. People in organizations typically rely on the communication network known as the grapevine primarily because

It is perceived by most people to be extremely accurate. correct incorrect

There is an absence of information shared through official channels of organizational communication correct incorrect

It is a formal channel of communication correct incorrect

They want to take advantage of dyadic linkage theory correct incorrect

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. Dyadic linkage theory suggests that:

The most effective leaders are those with the strong personal traits and characteristics such as charisma, toughness, and sociability. correct incorrect

Effective leaders adapt their communication style to fit the person with whom they are interacting. correct incorrect

Effective leaders adopt one style and utilize that style in most situations. correct incorrect

Dyads outperform groups in most organizational communication activities. correct incorrect

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. When Harry and David's holiday catalog includes an order form indicating which gift items you sent to four different family members or friends last year and the year before that, the company is relying on what strategy?

persuasive internal marketing correct incorrect

one-to-one relationship marketing correct incorrect

presentational rituals correct incorrect

dyadic linkage theory correct incorrect

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. Research on romantic relationships in the office indicates that:

They have largely negative effects on productivity and relationships with coworkers. correct incorrect

The percentage of such relationships is so small that research findings are not very reliable. correct incorrect

When relational partners maintain a professional demeanor and normal patterns of interaction with coworkers, their romantic relationship is either ignored or supported by coworkers. correct incorrect

Males are more likely than females to suffer negative perceptions and consequences from having a relationship with a coworker. correct incorrect

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. Which style of managing conflict is described as "an enlightened style based on the assumptions that conflicts are natural and amenable to rational discussion."

aggressive style correct incorrect

accommodating style correct incorrect

compromising style correct incorrect

problem-solving style correct incorrect