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Return to The Essentials of Technical Communication 5e Student Resources
Chapter 7 Self-Quiz B
E-mails, Texts, Memos, and Letters
*
not completed
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When writing about sensitive issues, you should make sure
Your recipient knows who's fault it is.
correct
incorrect
To allow more time to design the message.
correct
incorrect
To use a lot of legal language.
correct
incorrect
To delivery the bad news in the last paragraph.
correct
incorrect
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not completed
.
What is one strategy you should use when writing formal letters?
Keep sentences and paragraphs short for easy reading.
correct
incorrect
Avoid short sentences, which can sound choppy.
correct
incorrect
Guide your reader through your message with phrases such as, "In regards to your previous correspondence "
correct
incorrect
Do not include a return address.
correct
incorrect
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not completed
.
What should you include in letters if they exceed one page?
Headings
correct
incorrect
All capital letters
correct
incorrect
Images
correct
incorrect
A note that says, "Exceeds one page."
correct
incorrect
*
not completed
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Which of the following is NOT a feature of a well-designed memo?
information about the attached materials
correct
incorrect
placement of the main information in the opening sentence
correct
incorrect
long block paragraphs
correct
incorrect
agenda formatted as a list
correct
incorrect
*
not completed
.
Where should you place or state the most important information in a memo or letter?
In the last paragraph.
correct
incorrect
In the opening paragraph.
correct
incorrect
In the middle paragraph.
correct
incorrect
In an agenda.
correct
incorrect
*
not completed
.
Prior to posting on your company's LinkedIn company profile page about a new service you are providing, you should always
Send it through Turnitin.com.
correct
incorrect
Send it to yourself via email.
correct
incorrect
Have a colleague review your message.
correct
incorrect
Perform usability testing with representative users.
correct
incorrect
*
not completed
.
As you being to plan to write a memo to your CEO about getting recycling bins for the office, what is a question you should ask yourself?
What exactly am I trying to accomplish with this message?
correct
incorrect
How well do I know the reader?
correct
incorrect
How will they respond to what I need to explain?
correct
incorrect
All of the above.
correct
incorrect
*
not completed
.
In terms of tone, what is the below statement an example of?
"It is my honor and privilege and I am enormously grateful to work with you."
Tone that characterizes the reader as stupid.
correct
incorrect
Tone that is excessively and insincere flattering.
correct
incorrect
Tone that is persuasive.
correct
incorrect
Tone that is tactless.
correct
incorrect
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