Chapter 7 Self-Quiz B

. When writing about sensitive issues, you should make sure…

Your recipient knows who's fault it is.

To allow more time to design the message.

To use a lot of legal language.

To delivery the bad news in the last paragraph.

. What is one strategy you should use when writing formal letters?

Keep sentences and paragraphs short for easy reading.

Avoid short sentences, which can sound choppy.

Guide your reader through your message with phrases such as, "In regards to your previous correspondence…"

Do not include a return address.

. What should you include in letters if they exceed one page?

Headings

All capital letters

Images

A note that says, "Exceeds one page."

. Which of the following is NOT a feature of a well-designed memo?

information about the attached materials

placement of the main information in the opening sentence

long block paragraphs

agenda formatted as a list

. Where should you place or state the most important information in a memo or letter?

In the last paragraph.

In the opening paragraph.

In the middle paragraph.

In an agenda.

. Prior to posting on your company's LinkedIn company profile page about a new service you are providing, you should always…

Send it through Turnitin.com.

Send it to yourself via email.

Have a colleague review your message.

Perform usability testing with representative users.

. As you being to plan to write a memo to your CEO about getting recycling bins for the office, what is a question you should ask yourself?

What exactly am I trying to accomplish with this message?

How well do I know the reader?

How will they respond to what I need to explain?

All of the above.

. In terms of tone, what is the below statement an example of?

"It is my honor and privilege and I am enormously grateful to work with you."

Tone that characterizes the reader as stupid.

Tone that is excessively and insincere flattering.

Tone that is persuasive.

Tone that is tactless.

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