Chapter 7 Self-Quiz A

. Where should the purpose of your email be stated?

In the first paragraph

In the subject line

In the table of contents

In the final paragraph

. Which of the following guidelines will NOT help you achieve an appropriate tone in your correspondence?

Wait for some time before sending difficult messages.

Allow more time for designing messages on sensitive issues.

Use email; email is best to deliver difficult news.

Read aloud what you have written.

. What is one difference between letters and memos?

Memos are usually sent only on hard copy.

Memos are usually sent only internally.

Letters are usually intended for someone external to the organization.

There is no essential difference.

. When should you use first names in your correspondence?

When you are older than the reader.

When you know the reader well and have a personal relationship with her or him.

Always; formal salutations sound too clinical.

Only when you are writing for personal reasons.

. Letters than exceed one page must include which type of design element?

Headings

All capital letters

Images

A note that says, "Exceeds one page."

. Which of the following is an example of inappropriate tone?

Please be advised that, as noted in the procedures manual, the second half of the installation process cannot begin until the sealant has set for one hour.

If your employees had read the procedures manual, they would have known how to install the pump correctly.

The changes included in the procedures manual were the ones we discussed during our meeting in September.

We hope you find the following information useful.

. When planning to compose any type of correspondence, you want to analyze the audience, purpose, and context of your communication. What is one question that helps inform your analysis.

What exactly am I trying to accomplish with this message?

How well do I know the reader?

How will they respond to what I need to explain?

All of the above.

. Tone, in writing, is defined as…

The color scheme you use in your document.

Any audio your writing includes.

How readers perceive your attitude toward them and the subject you are writing by your choice of words and your phrasing of ideas.

A sound.

Quiz Content