Chapter 5 Self-Quiz A

. To get people to read your email, you should…

It is too general and does not make use of concrete language to describe what content is included in the section.

It is too short.

It is too long.

It is effective.

. The headings in your document should be written…

Using generic terms.

Using concrete language.

Using only verbs and never any nouns.

Come from a stock pile.

. What does blank space do effectively on a page?

Clutters the page.

Makes you look like you don't have anything valuable to say.

Confuses readers.

Frames and groups information.

. You will impress readers more by…

including a glossary for reports with complex terminology.

a decorative designed document.

providing just the information they need.

using sophisticated software applications to design your documents.

. What design elements increase the readability of your document and allow readers to quickly locate information?

Headings

Lists

Illustrations

All of the above

. How can you achieve consistency in a document?

Identify all the kinds of information you will need to display.

Use the styles function in a word processor.

Label and use a different style for each type of information.

All of the above.

. What is one consideration you should be aware of when readers are accessing your documents on a mobile device?

Service provider

Screen size

Time

Social networks of the user

. Lists and headings help readers…

keep track of the narrative.

keep track of the location of information.

read in a linear way, word for word.

decide what the purpose of the document is for.

. To get people to read your emails, you should…

Require a "read" receipt.

Write a descriptive subject line.

Begin every subject line with the term, "Urgent."

Make it appear as if it was sent by your CEO.

. Which of the following guidelines is/are useful to remember in developing instructions?

Long paragraphs are best.

Only use illustrations; no words are needed.

Numbered steps will help your readers.

Design is not important, because your readers are obligated to read the instructions.

. What is active space?

talkative space.

the space that appears to be moving.

the space where illustrations are inserted.

the blank space inside the document that helps the reader organize information.

. How is blank space used effectively in documents?

To take up space in a document.

To allow readers to keep track of information.

To increase the page number of a document.

To impress readers.

. Effective headings use…

A string of nouns.

Standard keywords a reader expects and concrete language.

Complex terms.

A different structure for each heading type.

. What is the below statement an example of? "What are the natural treatments for bee stings?"

An effective heading.

A subject line of an email message.

An ineffective heading.

Active space.

. Blank space on a page…

makes it look like you don't have anything to say.

Is a waste.

should NOT exist in technical communication.

frames and groups information.

Quiz Content