Chapter 10 Self-Quiz B

. Which statement is correct about procedures and instructions?

Procedures and instructions differ in the amount of detail; instructions are more detailed.

Procedures and instructions differ in the goal; procedures are written for processes and instructions are written for tasks.do not differ; they are two names for the same document type differ in content; instructions contain safety warning; procedures do not

Procedures and instructions do not differ; they are two names for the same document type.

Procedures and instructions differ in content; instructions contain safety warning; procedures do not.

. Which of the following do you NOT need to give for each step in a good set of instructions?

any conditions necessary for performing the step

any warnings or cautions

list of materials needed for performing the step

a summary of the previous steps and an explanation for the action.

. Why isn't email a suitable method of sending complex instructions unless they are sent as an attachment?

The recipient won't realize the importance of the instructions.

The formatting might change, and they may become difficult to read.

Most email applications have a limited word count for the body of the message.

There is no problem with sending complex instructions in the body of an email message.

. When might oral or face-to-face instructions be suitable?

When your target readers are old.

When your target readers cannot read.

When training employees or clients.

When you do not have time to write full instructions.

. In a description of a chronological process, each step should be…

Bulleted

Numbered

Highlighted

Repeated

. What critical understanding do you need to have when planning your instructions or procedures?

How many illustrations you will need to design.

Who will be using your document.

What software program to use.

How many hours it will take you to write the instructions.

. Which of the following statements about instructions is accurate?

Formatting is not important in instructions because people read them out of necessity.

Most people read the instructions for a project before attempting it.

Most people read instructions at least twice.

Many people resist reading instructions.

. Instructions and procedures can appear in which of the following?

reports

videos

stand-alone documents

All of the above.

Quiz Content