Chapter 10 Self-Quiz A

. A technical document that provides specific, details actions for how to perform a process or activity is…

A set of instructions

A set of procedures

A proposal

An Statement of Work

. Instructions carry legal liability…

if they do not have a copyright notice.

because poorly written instructions may cause injury or damage.

only if the instructions are written for the general public rather than company employees.

only if they do have a copyright notice.

. Where do you locate warnings and hazards in a set of instructions?

In the List of Warnings

In the Warnings and Hazards section

Following each step or task described.

Both b and c are correct.

. Where should illustrations be located in a set of instructions?

Wherever the reader needs them.

In the appendix.

In the front matter.

At the top of every page.

. What should you do in order to ensure your readers interpret your instructions or procedures correctly and can perform the process or activity successfully by reading your instructions or procedures?

Reread the instructions aloud.

Try them yourself.

Test with representative users.

Never use illustrations.

. Which of the following is NOT an important consideration in developing instructions?

your topic

your purpose

your position

the context

. If a manufacturer sells a product with inaccurate or poor instructions, and a customer gets injured as a result, the manufacturer can be held…

Legally liable

To provide the customer a new product.

Unharmed.

Fault-free.

. What is one major difference between online instructions and hard copy or print instructions that you have to consider in terms of readability?

You have to use flashing graphics to get readers' attention.

You have to format the instructions exactly like print instructions.

Nothing, you follow the same readability considerations as hard-copy instructions.

You have to use much more text and fewer illustrations.

. What are procedures?

General guidelines for performing a task.

Specific, detailed steps for performing a task.

Safety warnings found on a label.

Summaries of all the research done on a product.

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