Chapter 1 Self-Quiz A

. Writing in school and writing at work differ because . . .

the audiences of each differ.

the purposes of each differ.

in the workplace, you don't have to worry about effective paragraph development, sentence structure, punctuation, and usage.

Both a and b are correct.

. A high-quality technical document does which of the following?

conveys an impression of authority, thoroughness, soundness, and honest work.

makes sense to people who were not part of the initial readership.

uses complicated language

Both a and b are correct.

. Which communication is a potential security breach?

text messages

Letterhead from the company

Sales

Post-it notes

. Which of the following is NOT true of readers in a work setting?

They receive enough emails to read in one day.

Without a carefully stated subject line, they may delete a message before opening it.

They read at work because they find technical documents entertaining and informative.

They will usually read a document completely, if they are told to do so by their boss..

. Which of the following is NOT true of technical communication or writing in the workplace?

It addresses a single reader.

It can become a part of the company's permanent archive and be read by anyone in the future.

It requires an acute attention to security and has the potential to be stolen.

It achieves job goals.

. Which of the following is NOT true? Everything you write at work should be…

polite

rude

clear

necessary

. When your reader opens your e-mail they should immediately find…

your job title

a witty introduction

main point or purpose for the email

a link to your personal website

. When it comes to workplace communication, the following is everyone's job:

Marketing communications

Information security

Making money

Selling products