Ch 10 Self-Quiz 2

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. Which of the following do you NOT need to give for each step in a good set of instructions?

summary of the previous steps correct incorrect

purpose of the step correct incorrect

any warnings or cautions correct incorrect

list of materials needed for performing the step correct incorrect

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. Why isn't e-mail a suitable method of sending complex instructions unless they are sent as an attachment?

The recipient won't realize the importance of the instructions. correct incorrect

The formatting might change and become difficult to read. correct incorrect

Most e-mail applications have a limited word count for the body of the message. correct incorrect

There is no problem with sending complex instructions in the body of an e-mail message. correct incorrect

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. When should you include warnings in your instructions or procedures?

only when writing for an international audience correct incorrect

only for hazards that may result in injury correct incorrect

for level-five hazards correct incorrect

for any level of hazard correct incorrect

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. Specific, detailed steps

would be found in a procedure but not instructions correct incorrect

would be found in instructions but not procedures correct incorrect

would be found in both instructions and procedures correct incorrect

would be found in formal reports but not informal reports correct incorrect

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. Instructions and procedures might be included in

memos, but not letters correct incorrect

written, but not electronic documents correct incorrect

memos and e-mails correct incorrect

letters and memos correct incorrect

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. Instructions carry legal liability

if they do not have a copyright notice correct incorrect

because poorly written instructions may cause injury or damage correct incorrect

only if the instructions are written for the general public rather than company employees correct incorrect

only if they do have a copyright notice correct incorrect

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. Headings for instructions

should be more complex than headings in a report, since the readers of instructions are easily confused correct incorrect

should be the same size as subheadings correct incorrect

can distract the reader and should be avoided as often as possible correct incorrect

should be concise correct incorrect

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. White space in instructions

may encourage readers to overlook key information correct incorrect

will assist readers in locating key information correct incorrect

should be avoided around headings and subheadings correct incorrect

can be filled with illustrations of new products correct incorrect