Ch 07 Self-Quiz 1

* not completed

. Where should the purpose of your e-mail be stated?

in the first paragraph correct incorrect

in the final paragraph correct incorrect

in the subject line correct incorrect

in a bullet list correct incorrect

* not completed

. Which of the following guidelines will NOT help you achieve an appropriate tone in your correspondence?

Let difficult messages cool before sending. correct incorrect

Allow more time for designing messages on sensitive issues. correct incorrect

E-mail is often the best way to deliver bad news. correct incorrect

Read aloud what you have written. correct incorrect

* not completed

. What is one difference between letters and memos?

Memos are usually sent only on hard copy. correct incorrect

Memos are usually sent only internally. correct incorrect

Letters usually have only one recipient. correct incorrect

There is no essential difference. correct incorrect

* not completed

. When should you use first names in your correspondence?

when you are older than the reader correct incorrect

when you know the reader well and have a personal relationship with him or her correct incorrect

always; formal salutations sound stiff correct incorrect

only when you are writing for personal reasons correct incorrect

* not completed

. When writing about sensitive issues, you should

make sure your recipient knows who's fault it is correct incorrect

allow more time to design the message correct incorrect

use legal language correct incorrect

save the bad news until the end correct incorrect

don't include a return address correct incorrect

* not completed

. When writing e-mails, if your message is more than one page or screen

break it up into several e-mails and send each independently correct incorrect

include a table of contents correct incorrect

use headings to guide your reader correct incorrect

send it as a letter rather than an e-mail correct incorrect

* not completed

. When writing formal letters

you should still keep sentences and paragraphs short for easy reading correct incorrect

avoid short sentences, which can sound choppy correct incorrect

guide your reader through your message with phrases such as “In regards to your previous correspondence.” correct incorrect

always start with a formal introduction before getting to the point correct incorrect

* not completed

. Use formatting in a letter or memo

to help readers move rapidly through your message correct incorrect

to slow the reader down at the main point correct incorrect

only when sending bad news correct incorrect

never when sending bad news correct incorrect