Chapter 16 Multiple choice questions

. Which Act of Parliament provides for the Ombudsman?

Parliamentary Commissioner Act 1967

Parliamentary Ombudsman Act 1965

Parliamentary and Health Service Ombudsman Act 1992

The Ombudsman Act 1978

. Which ombudsman considers complaints of maladministration against government departments?

Parliamentary and Health Service Ombudsman

The Local Government Ombudsman

The Housing Ombudsman

The Financial Services Ombudsman

. Which one of the following is not included in the Crossman Catalogue used to explain the meaning of maladministration?

Delay

Incompetence

Neglect

Accuracy

. How can a complaint of maladministration be made to the Parliamentary Ombudsman?

By the complainant sending a message to the Ombudsman via WhatsApp or Twitter.

When the complaint has been referred to the Parliamentary Ombudsman by a Member of Parliament.

By the complainant sending a letter to the Parliamentary Ombudsman.

By telephoning the Parliamentary Ombudsman.

. Who can make a complaint to the Ombudsman?

A member of the public concerned about how a government department is operating.

Someone who wishes to complain on behalf of someone else who has suffered maladministration.

The MP who represents someone who believes that they have suffered maladministration.

Someone who believes that they have suffered maladministration.

. Which of the following can the ombudsman not investigate?

The Department of Work and Pensions

The Cabinet Office

The Foreign, Commonwealth and Development Office

Google

. Which one of the following can be investigated by the Ombudsman?

The decision of a government department to enter into a contract with a company to provide services on its behalf

Decisions made by a company acting under a contract it has entered into with a government department to provide services on their behalf

The granting of honours

International relations

. Which the following is not a stage of the process that the Ombudsman adopts.

The initial inquiry

The enforcement stage

The complaint

The investigation

. If the Ombudsman makes a recommendation following an investigation and the government do not wish to follow that recommendation, what can the Ombudsman do?

Table an urgent question before the House of Commons.

Lay a special report before both Houses of Parliament.

Seek a meeting with the Prime Minister.

Request that the Speaker of the House of Lords looks into the matter.

. In 2016, the Government published a Draft Public Services Ombudsman Bill, which would reform the Ombudsman. What is the current status of this proposal?

The Bill was rejected by the House of Lords.

The government have no plans to proceed with any reforms, at least until the end of the 2023/24 financial year.

The Bill was rejected by the House of Commons.

The government has decided to proceed with the Bill.

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