Chapter 11 Self-test questions

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. Which option best describes how you should use the interviewing strategy at Figure 11.1?

Always, it is essential to use this for the rest of your career. correct incorrect

Never, you should read it but never take it into interview. correct incorrect

It will be useful to annotate and take into interview as a crib sheet and crutch, while you are learning the skill. Once you have completed the learning process you will find you no longer need to rely on it. correct incorrect

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. What is the correct order of the stages of learning any skill, according to the learning curve?

Conscious incompetence, unconscious incompetence, conscious competence, unconscious competence correct incorrect

Unconscious incompetence, conscious incompetence, unconscious competence, conscious competence correct incorrect

Unconscious incompetence, conscious incompetence, conscious competence, unconscious competence correct incorrect

Conscious incompetence, unconscious incompetence, unconscious competence, conscious competence correct incorrect

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. Which options best describes the skills involved in interviewing?

Case/ matter analysis and oral communication skills correct incorrect

Problem-solving skills and oral communication skills correct incorrect

Case/ matter analysis, problem-solving skills, research skills (finding, reading and understanding relevant law) and oral communication skills. correct incorrect

Oral communication skills correct incorrect

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. Which option best summarises the settings you should be familiar with to ensure your online meetings run smoothly?

Background correct incorrect

Virtual waiting room correct incorrect

Mute correct incorrect

All of the above correct incorrect

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. A funnel down approach involves asking open questions followed by closed questions. True or False?

True correct incorrect

False correct incorrect

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. Which of the following options is not an open question?

Could you tell me some more about it? correct incorrect

You want your money back don't you? correct incorrect

What in particular is the problem with it? correct incorrect

How does everyone else feel about it? correct incorrect

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. Which of the options is correct?

You should begin taking notes as soon as the client begins to speak correct incorrect

You should delay taking notes until after the client has answered your initial open question. correct incorrect

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. Choose the option which best reflects what the SRA will publish in terms of conduct.

Principles correct incorrect

Code of conduct for solicitors correct incorrect

Code of Conduct for firms correct incorrect

Guidance on money laundering correct incorrect

All of the above correct incorrect

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. The contemporaneous note you take during an interview, in practice will go on file as an attendance note. True or false?

True correct incorrect

False correct incorrect

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. A client calls you to say they have decided not to sell their house because the best offer is £5000 below the asking price. Your client is selling the house so that they can comply with a court-ordered financial settlement following their recent divorce. Which option describes your best response.

Tell the client you will record a file note of what they have said close their file, and wish them well. correct incorrect

Tell the client they absolutely must accept the best offer and continue with the sale of their house. correct incorrect

Use persuasive oral communication to discuss with your client their reasoning, without making assumptions. If it becomes clear that they appear to be avoiding a topic because they are finding it emotionally difficult to deal with, with compassion and resilience you do your best to remedy this, and encourage them to consider the effect of their decision on their ability to meet the demands of the court-order. You explore if there exist other options to allow the client to comply with the order, and if there do not, you clearly outline the sanctions for failure to comply. Only when you are sure the client has heard and understood all of this, will you file note your discussion. correct incorrect

Use persuasive oral communication to discuss with your client their reasoning, without making assumptions. If it becomes clear that they appear to be avoiding a topic because they are finding it emotionally difficult to deal with, you make a careful file note to this effect correct incorrect