Chapter 11 Practice Exam

. 1.Constructive conflict in groups means that

a)group members must never disagree

b)group members must escalate conflicts to create openness

c)conflicting parties should employ supportive communication patterns

d)all of the above

. 2.The collaborating style of conflict management includes

a)confrontation

b)compromising

c)accommodation

d)all of the above

. 3.Hard bargaining

a)is a form of principled negotiation

b)is a form of positional, competitive negotiation

c)is a form of interest based bargaining strategy

d)b and c

. 4.Constructive ways to manage your own anger include

a)venting your anger ("blowing off steam") so the anger doesn't continue to build

b)listening to others nondefensively

c)being steadfastly asymmetrical

d)all of the above

. 5.The accommodating communication style of conflict management

a)is a form of compromising

b)shows little concern for either task or social relationships in groups

c)should never be used

d)none of the above

. 6.A primary goal of groups should be to extinguish conflict.

True

False

. 7.Group members should confront every conflict, so they don't escalate.

True

False

. 8.Interest-based bargaining requires separating parties in conflict into those that have prime interests in the outcome and those that don't.

True

False

. 9.Typically, the most difficult disputes to manage are value conflicts.

True

False

. 10. The most serious objection to the tit-for-tat negotiation strategy is the likelihood of an endless conflict spiral of escalating negative communication.

True

False

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