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Chapter 9 Exam
Quiz Content
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not completed
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Some _______ ask customers to record their purchases by scanning their grocery receipts or swiping a card.
public structures
correct
incorrect
distinctive brands
correct
incorrect
consumer panels
correct
incorrect
avoidance groups
correct
incorrect
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Behavioral data are often combined with _______ and demographic information so that researchers can pull out subsets of research subjects and compare their responses.
regularity
correct
incorrect
frequency
correct
incorrect
attitudinal
correct
incorrect
diversity
correct
incorrect
*
not completed
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25 percent of the target market has tried a Wonka-branded product in the first year. while 75 percent has not. Wonka therefore has 25 percent
market penetration.
correct
incorrect
attitudinal loyalty.
correct
incorrect
market share.
correct
incorrect
purchase frequency.
correct
incorrect
*
not completed
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45 percent of all the money spent on candy around the world is spent on Wonka-branded products. Therefore, Wonka has 45 percent global _______ in the candy industry.
attitudinal loyalty
correct
incorrect
market share
correct
incorrect
market penetration
correct
incorrect
purchase frequency
correct
incorrect
*
not completed
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To overcome the concept of double jeopardy, a small organization with no associated online or offline brand should launch a _______ app to have the best chance of grabbing a significant share of the market.
paid
correct
incorrect
tracking
correct
incorrect
free
correct
incorrect
framing
correct
incorrect
*
not completed
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Tom has developed a strong preference for Puma sneakers. He needs new sneakers and decides to buy a pair of Pumas. What type of consumer is Tom?
Variety-seeking
correct
incorrect
Near-stationary
correct
incorrect
Habit-persistent
correct
incorrect
Nonstationary
correct
incorrect
*
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Consumers who are _______ users tend to buy relatively few brands.
distal
correct
incorrect
light
correct
incorrect
static
correct
incorrect
heavy
correct
incorrect
*
not completed
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A child moves out of the house. As a result, the parents purchase less pizza. This is an example of the
attribution theory.
correct
incorrect
duplication principle.
correct
incorrect
Pareto principle.
correct
incorrect
law of buyer moderation.
correct
incorrect
*
not completed
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A coffee shop decides to only use organic ingredients and make the shop more comfortable and inviting to consumers. Why?
They only want to attract loyal customers.
correct
incorrect
They want to differentiate the brand.
correct
incorrect
They have only variety-seeking customers.
correct
incorrect
They want to avoid double jeopardy.
correct
incorrect
*
not completed
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To increase student engagement, a teacher splits the class into teams and tells the students they will be excused from that evenings homework if they correctly answer more questions than the other team. This is an example of
gamification.
correct
incorrect
distinction.
correct
incorrect
reactance.
correct
incorrect
compliance.
correct
incorrect
*
not completed
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A soda brand decides to use neon green labels with bold lettering on their products. Why?
They only want to attract loyal customers.
correct
incorrect
They want to make the brand distinct.
correct
incorrect
They have only variety-seeking customers.
correct
incorrect
They want to avoid double jeopardy.
correct
incorrect
*
not completed
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Ella has a mental and behavioral preoccupation with GUCCI. She experiences almost uncontrollable urges to possess any new product from the brand. Ella is experiencing brand
affinity.
correct
incorrect
loyalty.
correct
incorrect
love.
correct
incorrect
addiction.
correct
incorrect
*
not completed
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Which research perspective focuses on what consumers do by examining purchase data, observing how consumers interact with a product, and analyzing consumer panel data?
Prediction heuristics
correct
incorrect
Shopper marketing
correct
incorrect
Double jeopardy
correct
incorrect
Brand association
correct
incorrect
*
not completed
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Brand _______ is considered the friendship phase of a brand relationship.
affinity
correct
incorrect
need
correct
incorrect
addiction
correct
incorrect
love
correct
incorrect
*
not completed
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A non–geographically bound society that is connected through their love for a brand and a structured set of social relations, is called a
disclaimant group.
correct
incorrect
collection of attitudes.
correct
incorrect
brand community.
correct
incorrect
variable archetype.
correct
incorrect
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