Chapter 5 Quiz

. Organizing, which is one of the functions of the managerial process, is __________.

the process of preparing for the future by setting goals and objectives and developing courses of action for accomplishing them

the process by which managers determine how the quality and the quantity of departmental systems and services can be improved, whether goals and objectives are accomplished, whether operations are consistent with plans, and whether officers follow departmental policies and procedures

the process of arranging personnel and physical resources to carry out plans and accomplish goals and objectives

the process of motivating others to perform various tasks that will contribute to the accomplishment of goals and objectives

. _____ the relationship between resources and outputs.

Effectiveness

Bureaucracy

Management

Efficiency

. __________ conduct overall goal formulation and make policy decisions regarding allocation of resources.

Top managers

Middle managers

Lower managers

Rank-and-file

. Which of the following is a classical principle of organization?

Discipline

Centralization

Specialization

All of the above

. __________ will allow managers to understand that any changes made in their unit will have a corresponding impact on other units.

Socialization

Systems theory

Bureaucracy

Chain of management

. __________ is based on open-systems theory and recognizes that there are many internal and external factors that influence organizational behavior.

TQM

Quality-of-life policing

Contingency theory

Organizational design

. A _____ is characterized by few hierarchical levels with wide spans of control, allowing for greater employee autonomy and less control of operations:

tall structure

police paramilitary unit

chain of management

flat structure

. Directing individuals to achieve organizational goals in an efficient and effective manner is known as _____.

supervision

management

chain of command

None of the above

. This has been characterized as politically conservative, closed, and secretive.

Organizational design

Corporate strategies

Closed system

Private world of policing

. Systems theory maintains that __________.

all parts of a system must function independently if the entire system is to operate effectively

all parts of a system are interrelated and dependent on one another

changes made in one unit of a system will have a corresponding impact on other units

both b and c

. Those who criticize the paramilitary design argue that a police officer is not like a soldier. Which of the following is NOT one of the arguments they make?

Strict rules cannot be applied to policing

A great amount of initiative and discretion are required

This managerial philosophy focuses on trusting police officers to do their jobs properly

Orders are rarely required because most of the work by patrol personnel takes place on the street and out of the purview of supervisors

. Which of the following is NOT one of the three fundamental components of community policing?

Military structure

Partnerships

Problem-solving

Organizational change

. Which of the following is NOT one of the three levels on which police management monitors and optimizes performance?

The entire organization

Police unions

Units within the organization

Individual personnel

. Which of the following is a FALSE statement about Compstat?

It has helped police executives focus their agencies' attention squarely on reducing crime

It tends to put a lot of pressure on police commanders and police officers to show "positive" results

It has failed to elevate the role of crime analysis and crime mapping

It can lead to an excessively short-term and short-sighted approach to policing

. What was the management system developed in Japan in an effort to help revitalize Japanese industries?

Corporate design

Aggressive planning

Quality of life supervision

Total quality management

. Middle managers formulate objectives and plans for implementing decisions from above and coordinate activities from below.

True

False

. Organizing is the process of arranging personnel and physical resources to carry out plans and accomplish goals and objectives.

True

False

. Leading is the process of preparing for the future by setting goals and objectives and developing courses of action for accomplishing them.

True

False

. Police officers may be concerned primarily with the ends but police managers must be concerned with both the means and the ends.

True

False

. The paramilitary model emphasized a legalistic approach and authoritarian managerial practices intended to control officers' behavior.

True

False

. Contingency theory is based on closed-systems theory and recognized that there are many internal and external factors that influence organizational behavior.

True

False

. The foundation for TQM lies in quality-control techniques and the process of continuous improvement.

True

False

. Flattening a structure will allow for a more flexible department and improved decentralized decision-making.

True

False

. The paramilitary model of policing emphasizes a legalistic approach and authoritarian managerial process intended to control officers' behavior to improve crime control and lessen corrupt practices.

True

False

. Public Information Officers are the personnel responsible for informing the other officers about the changes in the law and the new case law.

True

False

. If police are to improve police-media relations, they must become more transparent in dealing with the media.

True

False

. The public world of policing is presented to the public as the essence of police work: dedicated public servants performing dangerous work for our safety.

True

False

. As departments become more diverse in their makeup, additional employee organizations develop.

True

False

. Flat structures tend to have a greater degree of specialization with respect to the division of labor or personnel.

True

False

. Police organizations have failed to develop very much critical-incident expertise over the last several decades.

True

False

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