Chapter 8 Tone in Bad News Messages

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. An effective tone can be developed in negative messages by ________.

using sincerity and politeness correct incorrect

assuming the reader will accept the bad news correct incorrect

using a significant amount of jargon correct incorrect

apologizing excessively for the bad news correct incorrect

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. A positive emphasis can compensate for the sense of limitation readers might feel in being told the writer cannot do what they want.

True correct incorrect

False correct incorrect

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