Chapter 8 Indirect Writing Plan for Bad News Messages

* not completed

. The order of the components in bad news messages using the indirect approach is usually ________.

the bad news, a goodwill statement, a buffer, and an explanation. correct incorrect

a buffer, an explanation, the bad news, and a goodwill statement. here correct incorrect

a goodwill statement, the bad news, an explanation, and a buffer. correct incorrect

the bad news, an explanation, a goodwill statement, and a buffer. correct incorrect

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. Bad news should be emphasized by placing it in a short sentence at the beginning of paragraph.

True correct incorrect

False correct incorrect

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