Chapter 8 Goals of Negative Messages

* not completed

. One of the primary goals in delivering bad news is to ________.

use negative language so the bad news is clear to the reader correct incorrect

be ambiguous correct incorrect

use logic to help the reader accept the bad news correct incorrect

reduce goodwill toward the reader correct incorrect

* not completed

. Bad news should be stated at least twice in a message to ensure it is clear to the reader.

True correct incorrect

False correct incorrect

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