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Chapter 18 Multiple-Choice Questions
Return to Marketing 5e Student Resources
Chapter 18 Multiple-Choice Questions
Marketing, Society, Sustainability, and Ethics
Quiz Content
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not completed
.
Although companies are increasingly recognizing the negative impacts they have on society, many are also increasingly trying to contribute positively to societal development through_____________.
ethics.
correct
incorrect
marketing concepts.
correct
incorrect
facilitating functions of marketing.
correct
incorrect
Corporate social responsibility programmes.
correct
incorrect
*
not completed
.
The rationing of supplies as occurs in wartime, and as occurred with electricity supply in Chile in 1999, with petrol in Iran and diesel in China in 2007, and with an extension of rationing to diesel in Iran in 2012. This is an (extreme) example of _____________.
utilitarianism
correct
incorrect
teleological ethics
correct
incorrect
deontological ethics
correct
incorrect
managerial egoism
correct
incorrect
*
not completed
.
The concepts of the three Es of sustainability are:
Economic, Etiquette, and Environmental.
correct
incorrect
Environmental, Economic and Equitable.
correct
incorrect
Environmental, Etiquette, and Economic.
correct
incorrect
Ecological, Equitable and Economic .
correct
incorrect
*
not completed
.
An ethical approach which recognizes that a manager ought to act in his or her own best interests and that an action is right if it benefits the manager undertaking that action is called:
Utilitarianism.
correct
incorrect
Deontological ethics.
correct
incorrect
Managerial egoism.
correct
incorrect
Virtue ethics.
correct
incorrect
*
not completed
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This is concerned with the study of the system of beliefs and practices of a social group from the perspective of being outside that group.
Virtue ethics.
correct
incorrect
Normative ethics.
correct
incorrect
Descriptive ethics.
correct
incorrect
Social ethics.
correct
incorrect
*
not completed
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Sustainable marketing can also be characterized as the 'third age' of _____________.
planned obsolescence
correct
incorrect
green marketing
correct
incorrect
pollution
correct
incorrect
recycling
correct
incorrect
*
not completed
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A central theme of corporate social responsibility is defined as __________.
belief that the legal system defines ethical behaviour
correct
incorrect
development of inclusive codes of ethics
correct
incorrect
rules by which social rewards are attained
correct
incorrect
corporations have some responsibility to wider society that goes beyond the pursuit of profit
correct
incorrect
*
not completed
.
_______________ is concerned with how marketers go about the management process of identifying, anticipating, and satisfying customer requirements profitably.
Marketing ethics
correct
incorrect
Philanthropy
correct
incorrect
Cause marketing
correct
incorrect
Green marketing
correct
incorrect
*
not completed
.
Professional marketing organizations typically have a __________ which requires members to behave and act in a professional manner.
regulation
correct
incorrect
code of professional practice
correct
incorrect
system
correct
incorrect
norm
correct
incorrect
*
not completed
.
The model of marketing decision-making is stressing the importance of considering what is the right thing to do (
________
norms
)
and what are the right intended outcomes for us to follow (__________norms).
deontological; virtue ethics.
correct
incorrect
deontological; teleological
correct
incorrect
teleological; utilitarianism
.
correct
incorrect
teleological; managerial egoism.
correct
incorrect
*
not completed
.
Where ____________ occurs, it is used to attempt either to influence potentially adverse legislative programmes or to obtain favourable contracts at another company's expense.
price gauging.
correct
incorrect
bid rigging.
correct
incorrect
bribery.
correct
incorrect
price collusion.
correct
incorrect
*
not completed
.
Companies collude over production quotas, companies abuse their monopoly status, and companies overcharge or exploit their supply chain partners. These are examples of ethical breaches in:
Promotion.
correct
incorrect
Distribution management.
correct
incorrect
Products.
correct
incorrect
Process.
correct
incorrect
*
not completed
.
This occurs when companies collaborate on submitting bids for some competitions but not others.
Switch rigging.
correct
incorrect
Bait and switch.
correct
incorrect
Bid rigging.
correct
incorrect
Collusion.
correct
incorrect
*
not completed
.
Which of the following is
not
one of the rationales for developing CSR initiatives?
Corporations' impacts limit to only marketplace transactions.
correct
incorrect
Corporations have a broader constituency of stakeholders than shareholders alone.
correct
incorrect
Corporations serve a wider range of human values that cannot be captured solely by a focus on economic values.
correct
incorrect
Corporations have responsibilities that go beyond the production of their offerings at a profit.
correct
incorrect
*
not completed
.
This is a form of ethical approach by which the rightness or wrongness of an action or decision is not judged to be exclusively based on the consequences of that action or decision:
Descriptive ethics.
correct
incorrect
Deontological ethics.
correct
incorrect
Social ethics.
correct
incorrect
Religious ethics.
correct
incorrect
*
not completed
.
The following describes when companies collaborate on submitting bids for some competitions but not others; companies either conspire to set prices or limit production.
Bait and switch.
correct
incorrect
Collusion.
correct
incorrect
Price discrimination.
correct
incorrect
Price gouging.
correct
incorrect
*
not completed
.
This occurs when a company charges more than governments perceive is fair for their offerings:
Price gouging.
correct
incorrect
Price discrimination.
correct
incorrect
Price differential.
correct
incorrect
Price fixing.
correct
incorrect
*
not completed
.
When an organization's rhetoric concerning the promotion of its environmental impacts (based on its offering or organizational practices) are not backed up in practice, i.e. it makes misleading claims about how environmentally friendly it is. This is referred to as:
marketing ethics.
correct
incorrect
sustainable marketing.
correct
incorrect
CSR.
correct
incorrect
greenwashing
correct
incorrect
*
not completed
.
This is an ethical approach, which suggests that an action is right if, and only if, it conforms to the principle of utility. Thus utility: pleasure, happiness or welfare, is maximised or pain or unhappiness minimized, more than any alternative:
Virtue ethics.
correct
incorrect
Utilitarianism.
correct
incorrect
Normative ethics.
correct
incorrect
Teleological ethics.
correct
incorrect
*
not completed
.
This is concerned with the rational enquiry into standards of right and wrong (i.e. norms), good or bad, in respect of character and conduct and which ought to be accepted by a class of individuals.
Normative ethics.
correct
incorrect
Social ethics.
correct
incorrect
Virtue ethics.
correct
incorrect
Descriptive ethics.
correct
incorrect
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