* not completed

. Fill in the missing word in this definition of culture: 'the basic assumptions and _______which are shared by members of an organization'

Hopes correct incorrect

Beliefs correct incorrect

Fears correct incorrect

Views correct incorrect

* not completed

. What, according to management gurus Deal and Kennedy, is the main reason that managers should be interested in transforming their culture?

It increases employees' commitment and through this is it increases productivity. correct incorrect

It makes companies a happier place to work in. correct incorrect

It saves time on training. correct incorrect

It helps employees cope with change. correct incorrect

* not completed

. Fill in the missing word: According to Peters and Waterman, managing through culture is a form of _____management.

Hard correct incorrect

Soft correct incorrect

Rational correct incorrect

Social correct incorrect

* not completed

. Why does the focus on organizational culture, according to Peters and Waterman, produce a new form of worker?

They have a shared goal and therefore are more willing to follow managers' orders. correct incorrect

People like to work harder when managed by culture. correct incorrect

People are treated in a friendlier manner than they are under Taylorist views. correct incorrect

They love their company and have a shared sense of purpose. correct incorrect

* not completed

. Deal and Kennedy's module of culture is a kind of:

List correct incorrect

Typology correct incorrect

Cultural diagram correct incorrect

Cultural management tool kit correct incorrect

* not completed

. What is the surface level of Edger Schein's cultural iceberg?

Intangible activities and routines correct incorrect

The mission statement correct incorrect

Values, beliefs and expectations correct incorrect

Physical artefacts correct incorrect

* not completed

. Within Schein's cultural model what are basic underlying assumptions?

Really obvious stuff that everyone should know correct incorrect

Key theoretical ideas about organizational culture correct incorrect

The unconscious, taken-for-granted assumptions of organizational members correct incorrect

Stated assumptions shared by organizational members correct incorrect

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. How, according to Schein, can organizational leaders continue to influence the organization even when they retire?

They can have their picture on the wall looking down on staff to remind them of their presence. correct incorrect

They can return and give speeches to staff on regular occasions. correct incorrect

Myths and stories about them can influence how staff think. correct incorrect

Their name can be the company's name as a constant reminder of who they were. correct incorrect

* not completed

. What is a mission statement?

A statement with the sales aims for the coming year. correct incorrect

A statement through which individuals set what they are aiming for. correct incorrect

A statement of the organization's purpose and reason for being. correct incorrect

A statement which tries to sell the organization to consumers. correct incorrect

* not completed

. According to Linda Smircich, seeing the culture as something the organization is means it is:

A social process correct incorrect

A property of management correct incorrect

A useful management tool correct incorrect

A basic view of culture correct incorrect