* not completed

. Who is most associated with the Hawthorne studies?

Professor Hawthorne correct incorrect

Professor Elton Mayo correct incorrect

Fritz Roethlisberger and William Dickson correct incorrect

Max Weber correct incorrect

* not completed

. What were the original assumptions that the Hawthorne researchers started with?

That the optimum heating levels could be discovered to maximize output correct incorrect

That the optimum lighting levels could be discovered to maximise output correct incorrect

That better pay increases worker output correct incorrect

That workers formed social groups impacting their performance correct incorrect

* not completed

. What was the key finding of the Hawthorne studies?

The power of the social group in influencing individual behaviour, particularly group norms correct incorrect

That people work better when they are being watched all the time correct incorrect

That workers are irrational and need stronger management control correct incorrect

That Taylorism is completely wrong correct incorrect

* not completed

. What is the human relations movement?

A theory trying to get everyone to get on better with each other. correct incorrect

An academic movement who study the social relations between people and the human factors of management. correct incorrect

A view that says you do not need to pay people more to get them to work harder. correct incorrect

A new approach to teamwork. correct incorrect

* not completed

. Why could it be said that Elton Mayo did not discover the principles that underpinned human relations through the Hawthorne Studies?

Mayo did not believe in the human relations approach. correct incorrect

It was already discovered before him by someone else. correct incorrect

Mayo had already assumed these findings before he published his interpretation of the experiment. correct incorrect

Mayo made the research up. correct incorrect

* not completed

. According to the chapter how do we learn group norms?

We get told them when join a new group. correct incorrect

We decide them as a group. correct incorrect

We pick them up through subtle cues from the group. correct incorrect

They are things we just know through how we are brought up. correct incorrect

* not completed

. What is the Hawthorne effect?

Where the act of observing someone changes their behaviour. correct incorrect

The social side of the organization is important for good management. correct incorrect

It is important to watch people to make them more productive. correct incorrect

Workers feel alienated due to distant management. correct incorrect

* not completed

. Who were the progressive Taylorists?

Followers of Taylor who wanted to improve his work by intensifying managers control over the workers correct incorrect

Followers of Taylor who wanted to supplement Taylor's ideas with industrial democracy correct incorrect

Supporters of Taylor who thought his ideas were better than Mayo's correct incorrect

Mayo, Roethlisberger and Dickson who developed ideas that were better than Taylor's correct incorrect

* not completed

. How did Mayo consider the relationship between workers and management?

Mayo thought that Taylor was right and workers and managers should be in harmony with one another. correct incorrect

Mayo argued that workers and managers need to spend time working on finding common ground with each other. correct incorrect

Workers and managers are in direct opposition to each other and therefore managers should take direct control. correct incorrect

Workers and managers should be in harmony with one another. correct incorrect

* not completed

. What is the 'social side' of the organization?

Where workers can be sociable to each other, which makes them more productive correct incorrect

Where workers are more productive by working alongside each other correct incorrect

A view, in contrast to the rational view, which stresses the social relations and informal dynamics that exist within the organization correct incorrect

What the organization contributes to society correct incorrect