* not completed

. Which of the following is not an example of bureaucratic functioning in organizations?

Paperwork and record-keeping correct incorrect

Hierarchical organizational structure correct incorrect

Advertising and marketing brochures correct incorrect

Policies, rules, and procedures correct incorrect

* not completed

. Which of the following best describes the control and management of workers performed on a personal, face-to-face basis?

Direct control correct incorrect

Span of control correct incorrect

Impersonal control correct incorrect

Indirect control correct incorrect

* not completed

. Which of the following best describes the reason for bureaucratic rules and procedures in organizations?

People have a moral duty to abide by the rules set. correct incorrect

They are designed to ensure that everyone across the organizational hierarchy is acting in the same way. correct incorrect

They create jobs within an organization. correct incorrect

They allow all managers to have a manageable span of control. correct incorrect

* not completed

. Which of the following does not apply to bureaucratic records and paperwork?

They allow for information to be collected and retrieved easily and efficiently correct incorrect

They allow for surveillance to take place by monitoring the information that they hold. correct incorrect

They are always held in filing cabinets. correct incorrect

Some organizations exist mainly to process bureaucratic records and information correct incorrect

* not completed

. Which of the following is most closely associated with Henri Fayol?

Hawthorne Studies correct incorrect

Time and Motion Study correct incorrect

Iron Cage correct incorrect

Classical Management School correct incorrect

* not completed

. Which of the following best describes Max Weber?

He invented bureaucracy. correct incorrect

He was a manager who developed the use of bureaucracy in his factory correct incorrect

He was a sociologist who observed the negative effects of bureaucracy in society. correct incorrect

He is an Australian motor racing driver. correct incorrect

* not completed

. 'What might be rational in a formal, technical sense may not be rational in terms of the consequences for people'. Which of the following of Weber's concepts best sums up this statement?

Substantive rationality correct incorrect

Rational-legal authority correct incorrect

Disenchantment correct incorrect

Modernity and the Holocaust correct incorrect

* not completed

. What does Max Weber mean by the 'iron cage' of rationality?

That bureaucracy is the best way to run prisons. correct incorrect

That bureaucracy is so commonplace that hardly any aspects of our lives are beyond its control. correct incorrect

That excessive rules and procedures leave us more likely to be imprisoned. correct incorrect

That bureaucracy leads to a loss of 'magical elements' in life. correct incorrect

* not completed

. A 'jobsworth' is an example of which of the following dysfunctions of bureaucracy?

Mock bureaucracy correct incorrect

Red tape correct incorrect

Bending the rules correct incorrect

Bureaucratic personality correct incorrect

* not completed

. What is the main argument of a post-bureaucratic perspective?

That computers can process bureaucratic records much more quickly than was previously possible. correct incorrect

That bureaucracy is commonplace in contemporary service organizations. correct incorrect

That bureaucracy is too inflexible for the fast-moving and dynamic contemporary world. correct incorrect

That bureaucracy is needed to standardize information that is shared between computer networks. correct incorrect

* not completed

. Which of the following is a means of categorizing different elements of the organization's environment?

PLAGUE analysis correct incorrect

VERMIN analysis correct incorrect

PEST analysis correct incorrect

SWOT analysis correct incorrect

* not completed

. Contingency theory suggests that an organization's ideal structure should take account of environmental uncertainty, size, and which of the following?

Local labour markets correct incorrect

Competitors correct incorrect

Technology correct incorrect

Bureaucracy correct incorrect

* not completed

. Frank Blackler (1995) suggests that organizations have imploded into computer code and simultaneously what?

Imploded into databases correct incorrect

Exploded into computer networks correct incorrect

Become more susceptible to computer viruses correct incorrect

Become rhizomes correct incorrect

* not completed

. Which of the following best describes the nature of organizations, and the connections between organizations, within cyberspace?

Flower correct incorrect

Leaf correct incorrect

Branch correct incorrect

Rhizome correct incorrect