* not completed

. Which of the following is not an aspect of Bryman's (2004) Disneyization?

Theming correct incorrect

Hybrid consumption correct incorrect

Calculability correct incorrect

Merchandising correct incorrect

* not completed

. Which of the following best describes the relationship between production and consumption when a service sector organization delivers an 'experience' as a product to its consumers?

Consumption follows production correct incorrect

Production follows consumption correct incorrect

Production and consumption are simultaneous correct incorrect

Noting is produced or consumed correct incorrect

* not completed

. Which of the following best defines the concept of hyper-reality? (Eco, 1983; Baudrillard, 1986) @ Hyper-reality suggests a simulation of reality that irons out many of the flaws or the original that it intends to copy, presenting an experience that is 'better than' reality. For example, a shopping mall is a simulation of a town centre, but can control the climate so that it is always at a perfect temperature.
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An organization monitored 24/7 by surveillance cameras. correct incorrect

A simulation of reality that eliminates many flaws of the reality it aims to copy. correct incorrect

A surreal experience encountered in a theme park. correct incorrect

An expensive bill presented at the end of a meal in a themed restaurant. correct incorrect

* not completed

. Which of the following are examples of Bryman's (2004) performative labour?

Manual labour correct incorrect

Intellectual labour correct incorrect

Emotional and aesthetic labour correct incorrect

Skilled and unskilled labour correct incorrect

* not completed

. With which group of workers was Hochschild's (1983) original research into emotional labour conducted?

Bar staff correct incorrect

Restaurant waiters correct incorrect

Shop assistants correct incorrect

Airline cabin crew correct incorrect

* not completed

. Which of the following is an example of emotional labour?

Impression management to colleagues at work. correct incorrect

Offering support to a colleague who has been upset by a customer. correct incorrect

Being polite to an unpleasant customer on the telephone. correct incorrect

Making jokes at a staff party. correct incorrect

* not completed

. Korczynski (2003) suggests that workers help each other informally to deal with the stress of emotional labour. What is this known as?

Communities of coping correct incorrect

Backstage stress-relief correct incorrect

Letting off steam correct incorrect

Backstage banter correct incorrect

* not completed

. Dress codes, grooming standards, and corporate 'looks' are examples of what?

Emotional labour correct incorrect

Aesthetic labour correct incorrect

Hyperreality correct incorrect

Communities of coping correct incorrect

* not completed

. Bourdieu's (1984) concept of habitus suggests what?

It is difficult to break bad habits. correct incorrect

Nuns perform emotional and aesthetic labour. correct incorrect

Our appearance is a result of our social class. correct incorrect

We embody certain behaviours as a result of our social class and upbringing. correct incorrect

* not completed

. The objectification of female appearance and sexuality in service work is known as what?

Feminised labour correct incorrect

Emotional labour correct incorrect

Sexual commodification correct incorrect

Asymmetric sexualisation correct incorrect

* not completed

. The enforcement of emotional labour through online ratings and rankings is known as what?

Economies of scale correct incorrect

Reputation economy correct incorrect

Impression management correct incorrect

Aesthetic labour correct incorrect