* not completed

. Environmental factors, new senior staff, and union pressure can all be examples of what?

Force-field analysis correct incorrect

Triggers for change correct incorrect

Naïve approaches to change correct incorrect

The organization as an iceberg correct incorrect

* not completed

. Anxiety, inertia, cultures, and contractual obligations can all contribute to what?

Triggers for change correct incorrect

Resistance to change correct incorrect

Metaphors for the nature of organization correct incorrect

Chaos theory correct incorrect

* not completed

. Triggers and resistance to change plotted out on a diagram is a technique known as what?

The emergent approach to change correct incorrect

Force-field analysis correct incorrect

Chaos theory correct incorrect

The naïve approach to change correct incorrect

* not completed

. Which of the following is true of the building blocks metaphor of organization?

The organization has hidden depths. correct incorrect

The organization is in constant flow. correct incorrect

Management have total power over the organization. correct incorrect

Resistance to change is understandable. correct incorrect

* not completed

. When talking about the iceberg metaphor of organization, what factors make up its hidden depths?

Buildings and technology correct incorrect

Rules, procedures, and paperwork correct incorrect

Triggers for change from outside the organization correct incorrect

Cultures, attitudes, emotions, and social bonds correct incorrect

* not completed

. What are the three steps of Lewin's three-step model?

Naïve, planned, and emergent steps correct incorrect

Building blocks, iceberg, and river correct incorrect

Unfreezing, movement, and freezing correct incorrect

Beg, steal, and borrow correct incorrect

* not completed

. '…[A]n effort (1) planned, (2) organization-wide, and (3) managed from the top to (4) increase organization effectiveness and health through (5) planned interventions in the organization's processes using behavioural science knowledge' (Beckhard, 1969). What approach to change does this describe?

Organization development correct incorrect

3-step model correct incorrect

Emergent approach correct incorrect

Force-field analysis correct incorrect

* not completed

. Which of the following quotes best describes the 'river approach'?

'We must begin thinking like a river if we are to leave a legacy of beauty and life for future generations' (David Brower) correct incorrect

'You cannot step twice into the same river for other waters are continually flowing on' (Heraclitus) correct incorrect

'Denial ain't just a river in Egypt' (Mark Twain) correct incorrect

'When the seagulls follow the trawler, it is because they think sardines will be thrown into the sea' (Eric Cantona)
correct incorrect

* not completed

. Which of the following is not an example of an emergent approach to change?

The processual approach to change correct incorrect

The three-step model of change correct incorrect

The systemic approach to change correct incorrect

Chaos and complexity theory correct incorrect

* not completed

. Small actions can have disproportionate knock-on effects. What is this a description of?

The planned approach to change correct incorrect

Force-field analysis correct incorrect

The butterfly effect correct incorrect

Closed systems correct incorrect