Chapter 4 Practice Quiz

. Which of the following statements is NOT generally true of Mary Richmond's notion of social casework?

It was a one-on-one approach.

It was expert driven.

It presumed the importance of care and concern.

It encouraged the identification of strengths alongside challenges.

. Which of the following is NOT a common factor?

Care and concern

Self-awareness

Genuineness

Collaboration

. Which of the following is considered to be part of the case management function in direct practice?

Reflecting on thoughts

Changing behaviours

Advocating for resources

Processing emotions

. What is attunement?

Being aware of how an individual or family is experiencing the helping relationship

Being aware of how you as a social worker are reacting to a client's story

Intentionally revealing something about yourself as a social worker

Being focused on how individuals and families tell their stories

. What does the Canadian Official Languages Act (1988) guarantee?

All provinces will provide access to health and social services in both official languages.

Veterans are guaranteed access to health and social services in both official languages.

Services provided directly by the federal government will be provided in both French and English.

Services provided directly by all levels of government will be provided in both French and English.

. What might change the focus of a social work assessment?

Organizational context

Theoretical orientation

Social work role

All of the above

. What is a central task of the first phase of the helping process?

Collection, analysis, and recording of data

Developing a shared understanding of the issues to be addressed

Discussing timelines for the work to be achieved

Challenging client perceptions

. What type of ending can be the most difficult to process?

Client-initiated endings

Worker-initiated endings

Forced endings

Endings between a client and a worker who established an intense relationship

. Which of the following is NOT central to the ending and evaluation phase of the helping relationship?

Reviewing progress

Consolidating gains

Planning next steps

Monitoring progress

. Which of the following statements best reflects a difference between direct practice with individuals and direct practice with families?

They involve different stages of the helping process.

Assessment with individuals focuses on reporting, whereas assessment with families focuses on observation.

Individuals seek services either voluntarily or involuntarily, whereas families may be in a situation where some individuals are there voluntarily and others are not.

All of the above

. Which of the following words does NOT typically begin an open-ended question?

What

How

Would

Is

. A genogram is ________.

an assessment tool

designed to identify family patterns and structures

a visual tool

all of the above

. A written report is the ________ of an assessment.

process

cornerstone

product

none of the above

. The functioning component of a written assessment includes ________.

a description of the client's physical and mental health

a description of the quality of the client's interpersonal relationships

an analysis of the information that reflects a comprehensive understanding of the problems

a plan of action

. Which of the following communication skills is used to refocus an interview when it has gotten off track?

Paraphrasing

Summarizing

Reflecting

Parroting

. Social work with individuals and families finds its origins in settlement houses.

True

False

. Social work with individuals and families is comprised of both clinical work and case management.

True

False

. Social workers are expressing empathy when they identify and acknowledge how social location may be impacting individuals' and families' experiences.

True

False

. Social workers can only achieve collaboration with individuals and families who seek services voluntarily.

True

False

. Self-disclosure by the social worker can be used to help an individual or family gain insight into a particular situation.

True

False

. Hope can be considered a common factor.

True

False

. Endings and evaluations are not important when social workers only work with individuals and families once.

True

False

. A social worker who is mandated to complete a structured written assessment should adapt his/her interviewing style accordingly.

True

False

. Families who seek help from a social worker usually present their issues in relational terms.

True

False

. Family structure refers to the way a family is organized.

True

False

. The process of exploring and assessing issues and concerns may begin differently for clients who seek services voluntarily versus those who have been mandated to see a social worker.

True

False

. Open-ended questions are most useful when trying to clarify facts.

True

False

. Service navigation is typically a component of the case management function of social work.

True

False

. Attending skills are verbal aspects of communication used to convey an interest in what is being said.

True

False

. A social worker assessing a veteran's eligibility for services through Veterans Affairs Canada will ask a series of questions related to military history.

True

False

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