Chapter 9 Practice quiz

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. Communication climate refers to ________.

the level of hostility surrounding a relationship correct incorrect

the influence of climate change on relationships correct incorrect

the environmental patterns of relationships correct incorrect

the social tone of a relationship correct incorrect

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. Confirming messages do NOT include ________.

recognition correct incorrect

acknowledgement correct incorrect

ambiguity correct incorrect

endorsement correct incorrect

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. Disagreeing messages do NOT include ________.

argumentativeness correct incorrect

complaining correct incorrect

ostracism correct incorrect

None of the above correct incorrect

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. Disconfirming messages do NOT include ________.

ostracism correct incorrect

recognition correct incorrect

aggressiveness correct incorrect

None of the above correct incorrect

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. ________ is NOT a defence-provoking message.

A supportive message correct incorrect

An evaluative message correct incorrect

A message involving some attempt to control another correct incorrect

A message in which the speaker hides an ulterior motive correct incorrect

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. In Gibb's categories of defense-provoking and supportive communication, "empathy" is a supportive behaviour. What is the corresponding defense-provoking behaviour?

Superiority correct incorrect

Neutrality correct incorrect

Certainty correct incorrect

Provisionalism correct incorrect

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. Dogmatism is known as which of the following in Gibb's terminology?

Superiority correct incorrect

Neutrality correct incorrect

Certainty correct incorrect

Provisionalism correct incorrect

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. Communication climate refers to the social tone of a relationship.

True correct incorrect

False correct incorrect

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. Confirming and disconfirming messages can be seen as falling on a spectrum.

True correct incorrect

False correct incorrect

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. Endorsement is the strongest form of confirming message.

True correct incorrect

False correct incorrect

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. Seeking more information has no effect on negative communication climates.

True correct incorrect

False correct incorrect

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. Your sincere and well-phrased requests for specific details will always meet with success.

True correct incorrect

False correct incorrect

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. Agreeing with a critic in principle means that you have to change your behaviour.

True correct incorrect

False correct incorrect