Chapter 9 Multimedia resources

To reinforce the readings in the text and the examples and case studies about interpersonal processes in communication, the following resources are provided for your review:

• Beard, A. & D. McGinn. (2019, February 21). “Critical Feedback.” Dear HBR. Harvard Business Review. [Audio file]. Retrieved from https://hbr.org/podcast/2019/02/critical-feedback

• Crisisprevention. (2010, December 16). De-escalation Techniques. [Video file]. Retrieved from https://www.youtube.com/watch?v=pBe4A32fpyI&feature=emb_title

• Stanford Graduate School of Business. (2014, December 4). Think Fast, Talk Smart: Communication Techniques. [Video file]. Retrieved from https://www.youtube.com/watch?v=HAnw168huqA

• TED. (2014, May 19). Why good leaders make you feel safe | Simon Sinek. [Video file]. Retrieved from https://www.youtube.com/watch?v=lmyZMtPVodo

• TEDx Talks. (2012, August 8). Beyond Closure: Nancy Berns at TEDxDesMoines. [Video file]. Retrieved from https://www.youtube.com/watch?v=w0rCfXSdYPE

• TEDx Talks. (2014, February 1). How to comfort a grieving teen: Bridget Park at TEDxUniversityofNevada. [Video file]. Retrieved from https://www.youtube.com/watch?v=ySeZLAqcnuo

• TEDx Talks. (2015, May 26). Cultivating Collaboration: Don’t Be So Defensive! | Jim Tamm | TEDxSantaCruz. [Video file]. Retrieved from https://www.youtube.com/watch?v=vjSTNv4gyMM

• “Understanding the Communication Climate.” Universal Class. Retrieved from https://www.universalclass.com/articles/business/communication-studies/understanding-the-communication-climate.htm

• UVU Distance Education. (2014). “Confirming and Disconfirming Messages.” [Video file]. Retrieved from https://vimeo.com/81519456