Chapter 7 Learning outcomes

After studying the material in this chapter, you should be able to

• define non-verbal communication and describe its distinguishing characteristics;
• categorize the various functions that non-verbal communication can serve and provide examples of each;
• analyze a variety of types of non-verbal communication and describe how they communicate meaning; and
• critically examine the role of culture and gender in influencing non-verbal communication and its influence on our perceptions.