Chapter 12 Practice quiz

. ________ communication is NOT a type of formal communication.

Upward

Downward

Horizontal

Diagonal

. Work groups are ________.

two or more people who have ongoing interactions with each other and who depend upon and support each other in order to accomplish a goal

three or more people who have ongoing interactions with each other and who depend upon and support each other in order to accomplish a goal

specialized types of teams

specialized types of families

. The cultures of working groups do NOT include ________.

groupthink

distribution of power

sociability

emotional support

. All of the following traits have been associated with psychopathy EXCEPT ________.

interpersonal dominance

impulsivity

humour

lack of empathy

. ________ power is NOT a type of power.

Legitimate

Expert

Coercive

Referral

. __________ is more common among people who are not committed to the goal of the group.

Groupthink

Social loafing

Psychopathy

Downward communication

. Roles in work settings create interaction that follows officially established channels in the form of formal communication.

True

False

. Downward communication is when subordinates communicate with their bosses.

True

False

. Downward communication is when managers address messages to subordinates.

True

False

. Horizontal communication occurs between people who do not have direct supervisor-subordinate relationships in the workplace.

True

False

. Informal communication follows sanctioned routes.

True

False

. Groupthink can be advantageous.

True

False

. Factors related to leadership ability appear to be largely innate.

True

False

Quiz Content