Chapter 12 Learning outcomes

After studying the material in this chapter, you should be able to

• identify your formal and informal relationships at work and suggest how you can expand the number of relationships you have so you can operate most effectively in your career;
• describe situations in which groups and teams are most effective and appropriate;
• analyze the relational roles you need to fulfill to help a working group operate effectively;
• diagnose the culture of an organization and determine how well it fits with your personal communication style;
• choose the type of interaction (face-to-face or mediated) that can maximize your on-the-job effectiveness;
• classify the types of power you possess in a given group and describe how you can use them to help the group operate effectively; and
• apply the guidelines to plan, participate in, and follow up on an employment interview in a way that creates a positive relationship with a potential employer.