Chapter 10 Practice quiz

Managing Conflict
. Conflict does NOT include ________.

. _______ is a conflict style that is lose-lose.

. Accommodation is a conflict style that involves a _______ outcome.

. "Crazy-making" is a form of _________.

. The "four horsemen of the apocalypse" include all of the following except _________.

. In contrast to Canada, one preferred approach to conflict resolution in many East Asian cultures is ________.

. ________ is NOT a method of conflict resolution discussed in the text.

. Conflict is defined as an expressed struggle that inevitably occurs between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.

. Not everyone involved in a conflict must be aware that there is a disagreement in order for conflict to exist.

. Avoidance is always a bad idea.

. A compromise gives both people all of what they want.

. Win-win problem solving is different in approach and outcome from the win-lose, lose-win, and lose-lose styles.

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