Chapter 10 Learning outcomes

Managing Conflict

After studying the material in this chapter, you should be able to

  • describe the nature of conflict, its elements and its attributes;
  • recognize and accept the inevitability of conflict in your life;
  • identify the behaviours that characterize different conflict styles;
  • analyze various communication patterns in relational conflicts;
  • describe how gender and culture affect communication during conflict; and
  • explain how the conflict management process can ideally resolve interpersonal conflicts.
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