Chapter 10 Multiple Choice Questions

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. What are the two types of change management?

Real change and superficial change correct incorrect

Incremental change and circular change correct incorrect

Radical change and transformational change correct incorrect

Incremental change and transformational change correct incorrect

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. In high collectivist cultures, leaders need to emphasize:

Long-tem implications of the change on the wider community correct incorrect

Short- tem implications of the change on the wider community correct incorrect

Material implications of the change on the wider community correct incorrect

Personal implications of the change on the wider community correct incorrect

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. In high power distance cultures:

change tends to be implemented top down. correct incorrect

change tends to be implemented bottom up. correct incorrect

leaders must consult lower level employees. correct incorrect

change tends to be implemented horizontally. correct incorrect

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. A change agent is the individual who:

supports change. correct incorrect

opposes change. correct incorrect

initiates change. correct incorrect

helps implement change. correct incorrect

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. In feminine cultures leaders need to emphasize:

the impact of change on quality of life. correct incorrect

the impact of change on power distribution. correct incorrect

the impact of change on disposable income. correct incorrect

the impact of change on personal relationships. correct incorrect

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. The three stages of the change process are:

unfreezing, adjustment, and refreezing. correct incorrect

adjustment, unfreezing, and refreezing. correct incorrect

adjustment, unfreezing, and re-adjustment. correct incorrect

adjustment, re-adjustment, and unfreezing. correct incorrect

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. The five stages of the coping cycle are (in order):

Denial, defence, discarding, adaptation, internalization correct incorrect

Defence, denial, discarding, adaptation, internalization correct incorrect

Denial, resistance, discarding, adaptation, internalization correct incorrect

Denial, defence, resistance, adaptation, internalization correct incorrect

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. Dunphy and Stace (1993) identified:

Three styles of change management correct incorrect

Two styles of change management correct incorrect

Four styles of change management correct incorrect

Five styles of change management correct incorrect

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. What is NOT one of the five stages of the negotiation process?

Preparation, correct incorrect

"Getting to know you" correct incorrect

Persuasion correct incorrect

Communication correct incorrect

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. Transformational change is often carried out:

by middle managers. correct incorrect

top down. correct incorrect

bottom up. correct incorrect

after extensive consultation. correct incorrect